Casa Elena by Otium

17 reviews

• JA

  Johnny A

  Jun 2025

  10/10

  Parking was tight

• F

  Fatima

  May 2025

  2/10

  Truly bummed to leave such a negative review as it is unusual for me to leave these type of reviews but I feel it’s important. To begin with, I was the one that had to reach out to them about check in. Check in was at 4pm and they didn’t reach back out to us about our check in details until about 4:20pm. and not to mention the vehicular gate code not working, so we had no access to the parking inside the apartment complex. As well as finding a ‘Thank you for staying with us card’ under someone else’s name, which I thought was weird. We were supposed to stay here for 5 days, but we only stayed there 3 days due to no running water for 3 days! The water would not come back until late at night any where between 10-11pm. Not to mention how low the water pressure was, specifically from the shower head. Although there was so much back and forth with Otium and given the run around and receiving only “We understand your frustration and we sincerely apologize” they were able to relocate us to another one of their properties for the remaining few days of our stay. We very much appreciated the relocation but I truly believe we will never book with Otium again.

• S

  Sean

  friends · May 2025

  10/10

  My friends and I took spent our 5 day trip at this location and couldn’t be more satisfied with our experience. It’s safe,quiet,convenient,and close to everything such as nearby beaches,La Placita,Old San Juan,and amazing restaurants. We had the smoothest vacation experience.We’re looking forward to staying at this location again or possibly exploring other properties Otium has to offer. Absolutely a 10 out of 10. Thank you Otium for making this an experience for my friends and I to remember forever.

• M

  Michael

  May 2025

  2/10

  Worst Stay/Horrible Hotels.com Service

  The property is bs. Do not waste your time here. They only give you 1 towel and face cloth for your entire stay. They want you to purchase towels, etc through them. The floor is continuously wet, the bed had dirty sheets, there is no salt, sugar, pepper, NOTHING, in the room for your stay. The wet floors caused me to fall. The shower leaks water from bathroom to the bedroom. The water pressure is horrible and slow.The balcony does not drain properly during rainfall. They send you a check in list with the items I stated, 16 hours before you check-in or catch your flight. That way it's hard to find another stay. Hotels.com does NOT stand behind you; they are about them making money. Will dispute. Check out early. WORST STAY AND WORST WEBSITE

• S

  Stephany

  family · Mar 2025

  10/10

  While the parking space was tight, and took a few tries to get into, it was worth it! These apartments are so close to the beach! It is inside a gated community, and the parking and entrance access are also behind gates. The apartment was clean, the A/C worked well, and the kitchen had what we needed. The bedrooms had plenty of space and closet space, bath and beach towels included. There was plenty of hot water. The balcony was awesome for hanging out, listening to the ocean, and watching the (taken care of) stray cats wandering and interacting. 15 minute ride to airport, and 10 minute ride to Old San Juan. Would definitely come back!