Casa Inn Hostal

65 reviews

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  Annie

  friends · Aug 2025

  8/10

  Well situated, cheap and good service.

• M

  monika

  friends · Aug 2025

  8/10

  Freundliches Personal sehr gutes Preis-Leistungsverhältnis

• M

  Miriam

  family · Aug 2025

  6/10

  Buena ubicación, es un buen lugar pero le falta mucho mantenimiento, esta algo descuidado, camas cómodas, pareciera que esta mal la limpieza pero es por la falta de mantenimiento, poco amable el personal, agua caliente escasa ya que sale poca y demasiado caliente. Esta bien para mochileros pero no para familias que buscan comodidad y descanso. 6/10

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  Andres

  friends · Jul 2025

  2/10

  Warning: Do not book here. This place is overpriced and unreliable. Cusco offers many better options for the same or less money. Our experience was truly terrible, characterized by a complete lack of communication – their phones don't work, and messages go unanswered, which is critical when you rely on reservations for late arrivals. ​We had two reservations, both disastrous. First, they changed our rooms due to an alleged "Expedia error," forcing our group to share beds on a holiday night with no other options. We gave them the benefit of the doubt, but it was a mistake. Our second reservation was completely disregarded due to overbooking, leaving us without rooms despite a valid booking. We had to split up, with some of us staying in a different hostel. ​Beyond the administrative issues, the facilities are poor. Check the pictures to see for yourself. Also, expect no toilet paper in your private bathroom, and towels (which we received damp from "laundry") are only available by request.

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  Andres

  friends · Jul 2025

  2/10

  ​Avoid this place at all costs. The price is simply not justified, especially when there are so many more reliable options in Cusco for a similar cost. Our experience was truly awful. Like many travelers in Cusco, we relied on our reservations, especially when arriving late. However, their phones are out of service and messages go unanswered. ​We had two reservations here, and both were problematic. For the first, our rooms were switched, with the excuse that a receptionist made an error and listed more rooms on Expedia than available. As a group of friends, we were forced to share beds to accommodate everyone, and finding new lodging on a holiday night was impossible. We tried to overlook it, hoping it was an isolated mistake. ​We were wrong. For our second reservation, we didn't even have a room. They overbooked and couldn't accommodate us, despite our valid and active reservation. We had to split our group, with some staying at a different nearby hostel until we could sort things out the next day. ​This doesn't even touch on the facilities. Just look at the pictures and decide for yourself. Oh, and expect no toilet paper in your private bathroom, and towels are only available upon request – some of ours were even damp from the "laundry lady."