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NONE · Jul 2026
Charming Boutique Hotel
A lovely place with wonderful, friendly, accommodating and helpful staff, in a great location in Quito.
AU · solo_traveller · Jul 2026
Staff were incredibly supportive and helpful. Beyond expectations and i couldn't have managed without them in a particular situation that was stressful. Thank you
DE · couple · Jun 2026
Lovely place but time for a few upgrades.
Lovely staff that was very friendly.
We had problems with our toilet, we had to insist on getting it fixed (at one point we were told just to use the on-off valve at the bottom of the toilet in order to flush it). And the rooms were cold. We had spot heaters that worked intermittently.
IL · solo_traveller · Jun 2026
Couples · Jun 2026
Uninhabitable room, dishonest handling of complaint
Upon check-in we found hair in the bedding and on the floor, a non-functional toilet, and a dirty, uncleaned rooftop terrace. Within an hour we left and relocated to a different hotel for the night rather than stay in these conditions. We attempted to resolve this through our booking provider's support team afterward. The property acknowledged the conditions but attributed communication issues to their English-speaking staff being on vacation — despite all communication being clear and well documented with photos and timestamps. Photos available on request showing hair on the sheets and floor (including a sample collected and placed on the hotel's own branded materials for documentation), as well as the dirty terrace furniture.
Joaquin Pinto E4 376 y Juan Leon Mera · Quito