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AU · couple · Sep 2026
The owner having a private event ruined our stay
Casa Legado is a unique and upmarket boutique hotel with approximately 10 individually styled rooms. A great deal of thought has clearly gone into the design, with beautiful artwork and distinctive touches throughout the property. The staff were absolutely brilliant—welcoming, attentive and genuinely helpful.
Unfortunately, our stay was significantly affected by how a private event was handled. On the morning we arrived, the common area—which we needed to walk through to access our upstairs room—was being prepared for an event. When I looked inside, an older woman abruptly asked, “Can I help you? Do you want something?” I explained that we were guests staying at the hotel. Another woman then introduced herself as the owner and explained that approximately 30 people would be attending her baby shower. We had not been informed about this beforehand. When I raised this, she dismissively told us not to worry because it would not bother us. Her attitude came across as arrogant, as though it was her hotel and she could do whatever she wanted, regardless of the paying guests. She made us feel extremely uncomfortable. At around 7:00 am the following morning, staff were already moving around, banging and continuing preparations, which woke us. We left early because the atmosphere was awkward and we felt as though we were in the way. When we returned at approximately 2:00 pm, the event was still taking place. Formally dressed guests filled the common area and obstructed the route to our room. We received uncomfortable looks while trying to pass through, making us feel as though we should not have been there. We quickly changed and left the hotel again. The situation could have been handled so easily. The property consists of two connected houses, and as there appeared to be no other guests staying that night, we could have been accommodated on the other side. This would have given the owner privacy for her function and allowed us to enjoy the peaceful boutique-hotel experience for which we had paid. At the very least, the hotel should have informed us about the event before our arrival. We raised our concerns with the staff, who said they understood.
IT · couple · Aug 2026
L’organizzazione, la cura del verde, i dettagli
Nella nostra camera il lavabo del bagno era vicino al letto, e non c’erano mensole per posare gli oggetti personali per la pulizia personale. Abbiamo avuto problemi con l’acqua calda
BE · couple · Aug 2026
DE · family_with_children · Aug 2026
Such a wonderful place to stay. You feel like home. The concept to stay in house with only 7 rooms, you are allowed to use the kitchen, but also the staff is always there to help, it is just amazing. Lovely decorated, so clean, very comfortable beds. We can very highly recommend the Boutique hotel.
CH · couple · Jul 2026
Carrera 8 # 69-60 · Bogotá