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GB · couple · Jun 2026
An entirely different property to the photos
At over £700 for two nights, this was supposed to be a special birthday stay at one of the higher-end properties in the area. What I actually got was something else entirely. Shortly before arrival I was told the property location was being "updated." On arrival I was taken to a completely different property — one that looked nothing like the photos on the listing. What was different: Tiny pool instead of the main pool area shown in the photos No bar or comparable facilities Heavily shaded throughout, none of the atmosphere advertised Room looked nothing like the listing photos Hot water didn't work properly On top of that, I was incorrectly charged a second time for the full amount on arrival, after being told my original payment hadn't gone through. It took until the following day — and proof of payment — to get the duplicate charge refunded. Stressful and unnecessary. When I raised concerns I was told the original property was under construction and no alternatives were available. The only resolution offered was a discount on a future stay, which I obviously won't be using. I did not receive the accommodation I paid for. If the listing photos don't match the property, that's misleading advertising. Save your money and book elsewhere.
US · couple · Jun 2026
FR · couple · May 2026
Très bel hôtel idéalement situé
C'est un très bel hôtel avec beaucoup de charme et de caractère, et une hauteur sous plafond impressionnante. Jolie et agréable cour intérieure avec des transats très confortables. Le lit était grand et très confortable. Grande salle de bains joliment decorée, comprenant une douche à l'italienne et une belle baignoire. Le personnel était gentil. Les repas étaient bons.
Le prix et les soucis de communication en anglais. Le service est lent. Et la piscine extérieure est petite pour plusieurs chambres. Heureusement, nous étions les seuls à en profiter. La réception TV n'était pas de très bonne qualité.
AE · solo_traveller · Apr 2026
Exceptionally kind staff eg Luis & Ervin !
Beauty and calm despite the noisy area. I have tried all the high end hotels in the area and so far that’s definitely the best one
MC · family_with_children · Apr 2026
Parfait !
Calle Padre Billini No. 252 · Santo Domingo