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partner · Sep 2025
The staff were the most helpful hotel staff ever! Nothing was too much trouble. Breakfast was great. Bed was large and comfortable.
Aug 2025
Very, very poor
We stayed I room 8. I appreciate that this is an old building, however, the decor is very tired, the bed was awful and really uncomfortable, the carpets throughout the building are worn with bald patches and the filth behind the bed was disgusting. Also, there was no light bulb in the bedside lamp. Towels and bath mats were thread bare. Overall a very unsatisfactory experience.
Jul 2025
Needs major investment
Check in was weird, no one around so once through key code door had to hunt for rooms. Property condition is poor, carpets worn, old decor. Hot water ran for few mins then off, threadbare towels. A Sign saying windows don’t work. Room was clean to be fair. Door lock falling off. For over £90 a room it was very poor. Glad it was only 1 night. Would not return. Not sure how the reviews are so high. Don’t like pitting under 3 stars but that’s my true reflection
Jul 2025
An absolute gem
Stumbled across this hotel by chance and we'll definitely be back to experience the hotel in another season. Amazing building and grounds
friends · Jul 2025
Spacious rooms with big internal garden area. Quiet and nice area, in the middle of Chepstow. Contactless check in was fine and easy to follow. Good cooked breakfast in the morning. Perfect for our one night stay.
16 Bridge Street · Chepstow