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SA · extended_group · Aug 2025
Clean house best location big rooms great kitchen wonderful balcony excellent view
Price
PH · family with young children · Apr 2025
Very unprofessional hospitality group.
I booked and purchased for a 4 Bedroom Apartment with 4 en suite bathrooms. Photos also showed a gym. Reality: 3 bedrooms 1 loft 2 en suite bathrooms 1 shared bathroom 1 powder room Our apartment did not come with a gym. I did not get what I paid for, and not to mention the apartment did not suit our family's requirements. Customer service was so bad. Swiss Hotel never considered my concern and instead told me that what is published in Booking.com is out of their control. False advertising.
TH · group · Mar 2025
Exceptional
HK · family with young children · Aug 2024
5-star chalet with 3-star services
Nice luxury chalet with great views from all bedrooms. Comprehensive and high-quality amenities. We'd rate the chalet itself 5-star!
Dirty kitchenware. While the beds and toilets were clean and tidy, the kitchenwares were full of stains (we aren't talking about coffee or tea stains, but tomato sauce). Sub-par housekeeping for this price. No refills were left for the tissues in the kitchen and one of the toilets, and found our pajamas tossed on the footstool rather than folded after the first night's housekeeping. No AC in the bedrooms. It felt quite warm even at night during summer. Parking. We had all 5 bedrooms occupied - i.e. 10 adults and each of us carried a luggage. It was impossible to fit everything and everyone in two standard five-seaters, hence we had three cars. Weeks before our arrival, we asked the chalet about where we could park the third car but no luck (they were really quick when it came to asking for deposit payment though). While the underground parking garage of this chalet was very spacious and modern, we were only allowed to park two cars in it and we had to park the third one in a public carpark 15-min walk away. Imagine if we were traveling in the winter with snow... more considerate set-up/ advice would be much appreciated. All in all, it was a pleasant stay still, despite a minor disappointment by issues that bugged us a bit, given this chalet's 5-star 'hardware' (and price).
SA · young couple · Jul 2024
Exceptional
13 Grundstrasse · Grindelwald