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BR · solo_traveller · Oct 2026
Terrible customer service (Jasmin)
Confortable
Title: A Huge Disappointment – Terrible Customer Service This was the hotel we were most excited about during our entire trip. We carefully chose this property for our stay in Key West, expecting a wonderful and memorable experience. Unfortunately, our excitement turned into frustration from the moment we arrived. We arrived around 2:00 PM and were greeted by a staff member named Jasmine, who was extremely rude, unfriendly, and dismissive. She insisted that check-in was only possible at 4:00 PM. We completely understand that hotels have check-in policies, but the property appeared nearly empty at the time. Despite our polite request, Jasmine showed absolutely no willingness to help or even treat us with basic courtesy. To make matters worse, we had specifically booked an oceanfront accommodation, but we were assigned a room with a side ocean view instead. When we questioned this, Jasmine simply claimed that the hotel was fully booked, which was very difficult to believe given how empty the property appeared. What disappointed us most was not simply the check-in time or the room assignment, but Jasmine’s attitude and complete lack of hospitality. For a hotel of this category, such unprofessional and disrespectful service is unacceptable. We had such high expectations for this stay, and unfortunately, one employee’s behavior completely overshadowed what should have been a beautiful experience. A beautiful property means very little when guests are treated with such a lack of respect and consideration.
US · couple · Oct 2026
FR · couple · Oct 2026
Très bel hôtel avec ses piscines et plage
Super chambre avec balcon. Bon petit déjeuné avec des omelettes et pancakes. Gros plus pour l’accès à la place et les deux piscines. Extérieur très joli et relaxant
Un restaurant sur place le soir ça serait un vrai plus
PE · couple · Oct 2026
DE · family_with_children · Oct 2026
83409 Overseas Hwy · Islamorada