Cheva Gallery Boutique Hotel

27 reviews

• ZG

  Zen Gina

  ZA · solo_traveller · Oct 2026

  4/10

  Wow this place was my saddest experience during my 3 year travels. On arrival I noticed that my room did not have the balcony as advertised, I immediately asked them for the correct room, to which I was expected to pay an extra large amount per night, which took me out of my expected budget & gave me ample other hotel options to choose from in the same price bracket. Due to my last minute booking prepaid for 5 nights and late arrival at 10pm I was exhausted. I got the room change for 1 night on discussion that we would discuss this room matter with booking.com the next day & if I needed to move due to the price increase that would be possible. The new room was lovely with private balcony, big bathroom & definitely too big for my needs, however the freezer was completely iced & needed defrosting, the bathroom door handle fell off the bathroom window was broken & the TV was not set on any channels & the door to the room would not lock correctly from the outside when leaving the premises. These issues were minor as my big issue was simply that the owner refused my refund to move guesthouse after our discussion on arrival & insisted on blaming Booking.com for keeping my pre -payment. This uncomfortable ordeal was not necessary and a simple change of room free of charge ( due to their fake advertising mistake) & actually making an effort to change how they advertise the rooms online should have been applied. As the money hungry owner did not align with any smooth customer service, this made my forced stay even more uncomfortable. I can see why this hotel was once popular as the architectural features were lovely, however as the hotel is now so eerie, clearly empty and rundown even the service has soured with no understanding of correct advertising or understanding of their clients as individuals, it just a numbers game, which is very sad.

  The unprofessional behavior by the owner

• E

  Elisa

  LU · couple · Oct 2026

  10/10

  Very nice hotel, the room was very clean and comfortable with all the amenities. The staff was very helpful and professional, we had an issue with the water in our shower and they promptly solved it.

  The location is a bit far from the city but it’s still manageable given the generally low taxi prices.

• B

  Brendan

  NZ · couple · Oct 2026

  9/10

  Beautiful room, comfy bed and friendly staff. The pools and gardens were lovely and the price very reasonable.

• F

  Frank

  BE · couple · Aug 2026

  8/10
• S

  SHANIT

  IL · solo_traveller · Jul 2026

  7/10

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