Chinese Suite with Free Parking, Games, Netflix- Coffee Machine 家庭

20 reviews

• C

  Claudette

  GB · extended_group · Dec 2025

  8/10

  Our two-night stay at the Chinese Suite December 2025

  We really enjoyed our two-night stay. The property is warm and cosy. We found our stay to be very relaxing. We loved that the property had two bedrooms, one en-suite, and a separate bathroom with a bath. The beds are very comfortable, and there were lots of additional pillows in the cupboard. We loved the layout of the property and found the living room a good size with a lovely retro table and benches. We also loved that the sofa could be converted into a bed, and there was an extra futon. There was plenty of crockery and cutlery for our stay. It was great to have a washing machine, and we really appreciated the allocated free parking space. Communication with the owner was excellent! Overall, we really enjoyed our stay and plan to return.

  The kitchen was adequate, but we felt the pots could do with an upgrade. We always try and leave any property neat, tidy, and just as we find it. We would have welcomed a dustpan and brush. It would have been great to have some cleaning products for the bathroom and a cloth to wipe down the sink. The property is lovely, but there was dust on the lamps and radiators. There is mould around the bath. This is an easy fix. The property could do with a deep clean and a bit of decorating.

• P

  Pascal

  VE · extended_group · Dec 2025

  3/10

  Never again - a big disappointment!

  Location is good

  We had to pay an extra fee for checking-in 2 hours earlier - which is already questionable, but okay. However, the keys were not available at the pick-up location. It took several calls and the help of other people in the building to finally access the apartment. Then came the shock: the apartment was extremely dirty and had not been cleaned at all. The wet towels of the previous guests were still on the beds, the kitchen was messy and so on. Once again, it was difficult to get in touch with the owner as he refused to provide a WhatsApp number and several questions remained unanswered. Although the extra fee for the early check-in was eventually refunded and the cleaning was done later, no further compensation was offered. Charging for an early check-in fee and then being unable to honor the agreement - without even providing proper information in beforehand - is rude and unprofessional. Furthermore, the apartment had a mouldy smell, the toilet flushing did not work properly and the carpet was very old generally dirty/used. Unfortunately, this was the biggest disappointment I have experienced in all my years using booking.com and I cannot recommend booking this apartment at all.

• A

  Andree

  GB · family_with_children · Dec 2025

  2/10
• J

  janice

  GB · family_with_children · Oct 2025

  7/10

  Disappointing

  Good location, easy walk to main areas of Birmingham and the train station. Bedding and towels clean, beds comfortable

  Key collection - First collection code didn't work, took 20 mins to contact management team, arrived at apartments and we hadnt been given Block key, didn't get response on what to do for 90 mins making us late for arranged meal. Had to return to pick up point for new set of keys, not ideal in rain for 70yr old woman with no car. Apartment was tired and tacky. Rug in living area was a dangerous tripping hazard, stained carpets, grimey and mouldy shower and bath, dusty furniture and fittings, spillage in freezer, only 2 glasses for drinks, toilet roll holder missing, no handle to the shower door, Welcome Book was a QR code on a wall plaque, didn't see it for first 3 hours and then it didn't work! Contact with owners was fair but not fast enough when we had a problem. This was an alternative apartment (Japan Suite)to the one booked (Chinese Suite) as original had a gas leak. I can only assume that Japan Suite was due a refurb because it badly needs it. We were offered early and late checkout as recompense for the poor quality of our stay but neither were needed or used. My siblings and I stay in Birmingham on numerous occasions. This apartment was not worth what we paid for it. I don't like £150 being ring fenced as deposit either, took 5 days before it was accessible in my account.

• T

  Tracey

  GB · extended_group · Sep 2025

  10/10