Chogogo Dive & Beach Resort Curacao

48 reviews

• E

  ezauraw

  Couples · Mar 2026

  2/10

  HORRIBLE / DONT BOOK HERE

  If I could give this place zero stars, I would. Our experience started off poorly the moment we arrived. When we checked in, we told the driver exactly which room we were assigned. He insisted we were wrong and dropped us off at a completely different location. We had to repeatedly tell him it was incorrect before he finally took us to the correct room. Unfortunately, things only got worse from there. The room looked nothing like the photos advertised online. The difference between what is shown and what you actually receive is shocking. The room appeared poorly maintained and honestly felt less welcoming than a jail cell. To make matters worse, there were roaches in the room that scattered every time we entered. The overall presentation and cleanliness were unacceptable, especially considering the price being charged. When we first arrived and noticed the bugs, we immediately went back to the front office to report the issue and ask for assistance. However, no one was there to address our concerns, so we were unable to speak with anyone that night. Because of this, we had no choice but to wait until the next morning to bring the issue to the front desk. That is the only reason we ended up being there for approximately 12 hours after checking in. The most disappointing part of the experience was the customer service the following morning. The receptionist was rude, dismissive, and unprofessional when we tried to explain the situation. Instead of listening or offering help, she responded with a condescending attitude and unnecessary remarks that only made the situation worse. We felt like we were being treated as a nuisance rather than paying guests with legitimate concerns. For what this place charges, you would expect basic courtesy, professionalism, and respect when raising an issue. That was not our experience at all. When we decided to leave, even though this was originally supposed to be a week long birthday stay, we were met with pushback and snide remarks when requesting documentation confirming our early departure. The room conditions were unacceptable and the customer service was even worse. Even after bringing these issues to their attention, the resort has not acknowledged how poorly we were treated. All we wanted was to leave and receive the proper paperwork confirming it, yet even that simple request was made unnecessarily difficult by the front desk staff. I am extremely disappointed that this is how our trip had to begin. I strongly encourage management to review this situation and contact us to resolve it properly. Between the condition of the room and the unprofessional behavior from the front desk staff, this experience was completely unacceptable.

• D

  David

  Oct 2025

  6/10

  The bungalow was advertised as having air conditioning. What they didn’t say was only the bedrooms had air conditioning. The living area and kitchen had no ac. With 90 deg temperatures, it was very uncomfortable.

• E

  Ella

  family · Aug 2025

  4/10

  There were some work/renovations being done early in the morning next to our bedroom. We could hear every noise outside and couldn't sleep as we wished.

• DL

  Dawn Leigh

  partner · Aug 2025

  6/10

  They tout being green, but then there are wooden slats, no glass in the bathroom windows and front door allowing in the heat. The air conditioning just didn’t cool the room even when we kept the bathroom door shut. We were given two bath towels and two pool towels. When we requested additional towels for drying our hands, it was as if we were asking a lot. The restaurant and service was good but one afternoon we had to leave because there was such a bad sewer smell. I would not recommend this resort with three tv channels and two Dutch channels for early morning and bedtime viewing.

• 5

  569annj

  THE HAGUE, SOUTH HOLLAND PROVINCE · Friends getaway · Jun 2025

  8/10

  Good accommodation on nice park.

  Nice place, park is very well maintained. Very nice rooms and holiday homes. Older rooms are a bit less but the new ones very nice. Loved the balcony with hammock. Close to beach and AH. Very nice pools too. Friendly staff. By the newer part there is another pool which is more quiet.