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Guests liked
Guests mentioned
GB · couple · Oct 2026
Very good
Nice staff and layout
Maintenance
ZA · extended_group · Oct 2026
GB · couple · Oct 2026
Great meal in botanica with Chris as the new chef.
Clean and beautifully presented
N/A
AU · couple · Oct 2026
Overall, we had a fantastic family stay, with great facilities, friendly staff and an excellent brea
Breakfast was fantastic, as always. We love the rooms and the facilities, and we really enjoyed riding the bikes around the bike track. The pool was refreshing and a great place to relax and cool off. The complimentary drink on arrival was a lovely touch, and my children particularly enjoyed walking back to reception in the afternoon to get another biscuit! These little extras make the experience feel welcoming and family-friendly. The staff were very friendly throughout our stay, and overall, we had a great experience. There are so many things we enjoy about coming here, and it is always lovely to return and enjoy the facilities as a family.
There needed to be more staff in the pool area. We arrived on Sunday evening, and it was quite busy, yet there were only three staff members working by the bar. They were clearly working flat out. We wanted to sit in a cabana, but there was a dirty towel left behind, along with empty beer bottles and other cups on the floor. It was obvious that the area had not been attended to or cleaned for some time. We understand that it gets busy, but there needed to be more staff checking on the general cleanliness and upkeep of the pool and seating areas. The same issue occurred on Monday. We ordered food and drinks, and there was just one staff member working outside. He was working very hard, but as more people arrived, he was expected to take orders, make drinks, and run to the kitchen to collect food. This made for a frustrating experience. I genuinely believe you could increase revenue by having dedicated staff members with clearly defined roles in the pool area. For example, when the waiter went to collect the ice cream we had ordered, another guest approached the bar to order drinks. With no one available to serve him, he eventually walked away. It was disappointing to see potential customers being turned away simply because there weren't enough staff available. Unfortunately, this affected our enjoyment of the pool area, and it was not a pleasant part of our overall experience.
ZM · couple · Oct 2026
Not applicable
Not applicable
Farm 2062 Ngwerere Road, Bonanza Estate · Lusaka