City Green Hotel

83 reviews

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  C1545TIadams

  Family · Oct 2025

  10/10

  Great place to stay, close to town and other trips in Crete.

  We had good experience at City Green hotel. The hotel atmosphere is good and the service was excellent. The costumer service was excellent, very attentive.

• J

  jordanna988

  Friends getaway · Oct 2025

  2/10

  Deeply Disappointed – Nowhere Near a 4-Star Standard

  I’ve never had to write a bad review for a hotel before, but after our stay at City Green Hotel in Heraklion, I feel it’s only fair to share our experience. I truly wish we’d listened to the negative reviews and booked somewhere else. From the moment we arrived, the room was dirty — the floor hadn’t been cleaned and stayed that way until we asked for it to be cleaned - where they left our balcony door open for anyone to enter as we were on the ground floor. The cleaner only emptied one of the two bins and did nothing else. The bathroom was by far the worst part: there was a constant smell of sewage, the extractor fan didn’t work, and the toilet both leaked and flushed on its own throughout the day and night. The shower curtain was dirty and stained orange, the taps, shower head and handles were covered in limescale, and the bathroom door had mold that had been poorly hidden with a half-hanging sticker. There was no hand soap or shower gel in the dispenser. Every time we showered, the water flooded the floor, and we had to use the shower mat as a barrier — it stayed soaked for days and was never changed. We even found a brown splatter on the bathroom wall, the mirror chipped all along the bottom and a glued bathroom door handle instead of a proper replacement. In the bedroom, there were dead bugs squashed on the walls, dirty streaks on the mirror and there was visible damp and mold on the wall adjoining the bathroom. There was also no extra bedding in the room, dust gathered on the skirting boards, and cracks on the walls. The beds were never made during our stay. The food was another major letdown: minimal choice, poor quality, and nothing labeled. While sitting by the smaller pool, an unpleasant sewage smell came and went. Even the pool itself had peeling paintwork. This hotel claims to be 4-star, but based on everything we saw, it wouldn’t qualify for more than 2. We paid the tourist tax for a 4-star property and expected a certain standard — instead, we left feeling like we’d overpaid for something far below that level. I had multiple conversations with other hotel guests that had a similar experience and when we complained to the staff no apologies were ever given. The pictures took do not do it justice but as you can tell the hotel looks nothing like advertised. The only positives were the convenient location and the mattress, which was comfortable. Everything else needs serious attention.

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  Compass31998702749

  ESSEX, ENGLAND · Couples · Oct 2025

  2/10

  Avoid like the plague

  Dropped off at around midnight on the main road appx 400 meters from the hotel with very vague instructions how too locate the place up a hill turn right on 2 poorly light streets not good for either vunerable girls or old / less than able people. Finally found it and was (greeted) by dimitrious the miserable night staff employee who made me provide my passport details and pay the 70 euro tourist tax only then too tell me that despite my booking i had no room available and would have to spend a night in a hotel' He then proceeded to march us up to not a hotel but the shoddy smelly diamond apartments and leave us for the night i immediatley called loveholidays and complained but at that time of nite nothing could be done The next morning back at the hotel the manager alexandria appologised and gave me my room which looked nothing like the advertising pictures . Over the corse of the week stay we had the following problems Bathroom door rotting' .shower curtain moldy . no hot water one night. glass cracked on the balconey half the balcony covered in the exposed wired air condiotioning unit . Moving on to the food . Poorly cooked. cold very little choice and unless you git there in the first 20 mins it run out. The same items for breakfast lunch and dinner bacon like spam tasetless bread house wine like vinegar .add in only 1 night s entertainment albeit a jolly good saxoponist and its difficult to see how this hotel is billed as a 4 star . Infact the only nice things were reception staff aleandra alicia and all the bar staff who were excelent

• Z

  Z2465VYcarriec

  Friends getaway · Oct 2025

  8/10

  Worth a visit .

  Well what can I say? The staff absolutely make this hotel what it is, we arrived at midnight & the staff had played us some cooks food up! Very welcoming , fully explaining all we needed to know. The rooms are ample for two of us, beds comfy & when we required an extra pillow it was there within the hour! Good amount of storage with added extra of fridge & kettle. Pool areas were very clean ( pools as really cold) . Bar was good selection for all inclusive, served with a smile. Restaurant had a good selection, for our 5 day stay we never ate out as we could always find something to satisfy our appetite, sometimes food was tepid but it’s a lot of food to keep hot! Especially when thoughtless guests leave the kids up etc. 2 minutes walk from main road which has a huge supply of souvenir shops & restaurants & strip by harbour gets lively at night. 4/5 as bed not made daily ( im capable of doing it) & shower was too small. All in all we enjoyed our stay & would urge others to give it a go.

• S

  S5233YKsandrag

  LIVERPOOL, MERSEYSIDE, ENGLAND · Couples · Oct 2025

  8/10

  Would return

  Enjoyed my stay,arrived at 11pm at night to be told no room,sent to another hotel for night to be fair costs and taxi paid by hotel,settled in next day,got the bottle of wine for inconvenience,would say this seems to be common occurrence after talking to other guests,seems to be a lot of overbooking rooms,as for hotel,drinks at bar were fine,bar staff excellent,could do with more toilets,only ones in basement,the Cats were the best entertainment, food always found something but would ask chef cut down on salt,like seasoned food but salt content was bit to much ,very relaxing round pool area,close to shops and restaurants,would I return yes