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US · family_with_children · Oct 2026
Wonderful long weekend stay
Everything about the property and location. It was wonderful. Hate that we can't book next year, but I think that speaks to how great the place is!
The only complaint we had is more security for the door. And a stick or more heavy lock for patio door. Our toddler was able to easily unlock both doors which was a major concern for us.
US · family_with_children · Sep 2026
US · family_with_children · Sep 2026
US · solo_traveller · May 2026
Love the room. Very spacious and clean. Perfect for a family.
I did not like how all the Waterpark facilities were under construction. There were only a few slides and the lazy river open. Also didnt care for staff not knowing how to answer simple questions. There is a sign that says you need a wristband to ride the shuttle right outside of the hotel. When I inquired about it hotel staff stated he knew nothing about the signage and proceeded to tell me that maybe it was posted by an event going on at the convention center. It frustrated me so bad that I just walked away.
US · solo_traveller · Apr 2026
I found a dead mouse on a sticky in my room. My brother stayed a door down, which had bed bugs in his room. The waterparks wasn't completely operational. I spent over $1000, to be placed in the bottom floor. If I had known, I would've booked governor's crossing or country Cascades. I messaged the property 3 times prior with no response.
1425 Old Knoxville Highway · Sevierville