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US · couple · Oct 2026
US · couple · Oct 2026
US · couple · Oct 2026
We had a restful night. All went well.
New and spacious
Price was a little high for off season
US · solo_traveller · Sep 2026
The facility was nice and clean
The staff, especially the gentleman named Isaac that checked us in. He was not friendly and right out rude. Horrible horrible customer service skills. His attitude is one of never being wrong, and its the customers fault. He needs to learn how to accept responsibility for his actions, and include "Im sorry" in his vocabulary. There was apparently confusion to start the conversation off. I wrote a note to the hotel after I made my reservation advising them we were traveling with our dog and needed a room to accommodate her. When providing this information to other hotels we would be placed on the first floor. When Isaac informed us our room would be on the third floor, I explained to him that I had a dog, and wrote the hotel a note telling them so. He immediately snapped at me and asked if I requested a room on the first floor. I said I didnt think I had to, and he said "well then thats your fault not mine".I told him I didn't appreciate his tone, and to move me to the first floor. Mind you, we upgraded to a King Suite room. He then proceeded to tell me, several times, "there's nothing I can do". When I explained to him that he was being rude, he immediately countered with "your being rude". Not once during our conversation did Isaac try to deescalte the confrontation or apologize. Absolutely no apology from him at all.
IL · family_with_children · May 2026
Great hotel great location
Very good location, rooms are clean and big enough. Excellent facilities and great restaurant near the hotel
Nothing
1920 Hope Court · Rapid City