Coco Reef Resort and Spa

155 reviews

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  traceyaR9119SI

  Couples · Feb 2026

  4/10

  Not good very disappointing

  A 10day holiday at coco reef hotel and to be honest it was very poor only two helpful staff and the rest didn’t want to be there no enthusiasm and energy or happiness, they ran out of plates bowls for breakfast very slow in serving you tea and coffees , lunch time service was slow and unorganised getting orders mixed up , dinner in the evening was about the same and half way through are holiday there was not more rose wine no tonic for gins and brandy , finally after 4 more days we finally got some , rooms are tired and need updating and when you walk from your room to reception it smelt of sewage, on your last day nobody was offered a room to get refreshed for travelling home as probably haven’t got the staff to clean them , the manager had no enthusiasm and didn’t change a thing , this place could be so lovely as the setting of the hotel is in a beautiful place and the private beach is lovely , the whole of the staff except 2 members and the manager needs to be completely changed.

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  Fonz111

  SOUTHEND-ON-SEA, ESSEX, ENGLAND · Couples · Feb 2026

  6/10

  Paradise without the service

  We have just returned from a 10 night stay at this hotel. Overall we were very pleased with the location, clear blue waters and the hotel itself was immaculately clean. The shower heads could do with updating as the operation of these are a bit cumbersome. Plenty of sun-beds around both the pool and the beach, however they are not comfortable and could be upgraded or at least provide some cushions. Now the disappointing side. We were all inclusive and for the first 6 days food and drinks were ok, although very slow, but was to be expected. However, after that things went from bad to worse for some reason. The food when it arrived was not what we ordered or it was cold. Staff hanging around and not serving, having to go and get our own cutlery and condiments. Lunchtime we would go after the rush, although the hotel was not that busy and having to still wait up to an hour for our food. One order we placed, the same waiter came and asked us what we wanted 4 times, only to be told that they had misplaced the order an hour later!Everything is hand written down and in this day and age, tablets should be used, but they are very behind the times. Also drinks were not available, we asked for 4 days either for some Rose or Sauvignon Blanc wine and were told there was none. Tried to order a gin and tonic, but was told again they had run out of tonic water. The BBQ held on the last Saturday we were there, was no BBQ so don’t know what happened there, and on Sunday the beach bar closed at 6.30pm but as they had nothing available probably just as well! We heard other guests complaining about these issues also, but nothing got done and it was if they didn’t care or couldn’t be bothered, which is disappointing, because if it was run correctly and efficiently, with the work force having the correct attitude then it be a tropical paradise gem. We will be keeping an eye on the reviews to see if anything gets changed before we consider booking this resort again.

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  _veronicahirst

  SHANKLIN, ISLE OF WIGHT, ENGLAND · Family · Feb 2026

  8/10

  Magical Tobago

  Perfect location almost impossible to better. Hotel has a charm of its own but could do with some maintenance and up dating. The sea view rooms have a great outlook but would benefit from some modernisation, especially to the bathrooms. They are, however kept very clean and the hotel is in a quiet location. The best value is bad and breakfast as there are lots of restaurants within easy walking distance. The food in the restaurant does vary, sometimes very good other times the service is slow and availability of dishes can be an issue. My advice is go bed and breakfast, upgrade the room to a seaview, preferably an upstairs room. Do be aware that there are no lifts to upper floors if mobility is an issue.

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  NorthStar24

  Couples · Feb 2026

  8/10

  Very good hotel and food, pity about some shortages

  We stayed in a deluxe seafront room Jan 26th to Feb 6th on an all inclusive basis. The hotel is built in a Colonial style in lovely well cared for grounds, right on its own picturesque private beach. There are a lot of paintings on the walls and the hotel and grounds have gold painted statues in classical styles in numerous locations. There were a small number of places to walk to in the surrounding area. The rooms were old fashioned which was charming in some respects but some aspects needed upgrading e.g. bathrooms with cracked tiles and plastic shower curtains. Due to the old design of the hotel there were steps everywhere. It is not possible to reach either of the restaurants or the Bobsters bar without climbing steps. There is no lift. The old design was probably behind the strong drainage smell in the main passage to Bachanals restaurant. There were two restaurants. Tamara’s and Bachanals beach bar/restaurant, though only one was open at any time. Tamara’s restaurant was à la carte most evenings (but see below). The food in the first week was excellent. Including good quality steak and fish served in various ways with a new menu each night. Although the house wine included with the All Inclusive option was not very good. One problem was the slowness of replenishment of buffet service stations at breakfast and buffet dinners. For three or four days a large organised group were at the hotel which usual emptied the buffet before we arrived some items were never replenished. There was a small pool and a beachside area all provided with plenty of sun beds. We found the bar area to have a very limited music playlist. Celine Dion/Leona Lewis/Ed Sheeran, repeated every few hours. After the first week we noticed various shortages of food started to arise eg no yoghurt at breakfast, certain ice creams running out. The lunch menu being temporarily shortened at the beach restaurant and worst of all the evening À la carte menu at Tamara’s switched to a buffet on Thursday with menu very similar the previous days lunch. We were told there had been ferry breakdowns causing supply issues. Maybe understandable but annoying that we were not receiving what we had paid for. Bobsters bar was the only air conditioned public space and it was only open from 6pm. There was no table service in the Foyer/terrace area and these lovely areas were a long walk from the Bachanals beach bar via numerous steps. On buffet nights at Bachanals restaurant the bar was not open in the Foyer/terrace for pre or after dinner drinks which wasted a large space. Entertainment on the Wednesday Managers buffet night was a steel drum with backing track. On the Saturday evening there was an excellent lady singer and a saxophonist. Nothing at other times. Most of the staff were very friendly and helpful but sometimes they appeared tired due to the long hours they worked. It was good to be able to see some of the senior management around at times. We were told that a change of management was happening while we were there so there may be some changes soon. Overall we had a lovely time in Tobago just a pity the food didn’t maintain its great start.

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  X9504WElisad

  Couples · Feb 2026

  8/10

  Stunning location…but don’t go all inclusive

  I would echo everything the last 2 reviewers have said (Lydia from Bristol/UK & John from Peterborough) about this hotel. We have just returned from a 10 day stay here. We have stayed at this hotel before and will come back again because of the many positives but the negatives do also need to be mentioned in the hope that these will be actioned by management. The location of Coco Reef is the main reason we stay here. It is a few minutes drive from the airport, but amazingly there’s no air traffic noise. It has its own private beach which is perfect for swimming & snorkelling & because it is private you don’t get any hassle from beach vendors. There’s no load music either, just the background music from the beach bar being a mix of local & popular songs. There are always plenty of sunbeds & shade to be found under the palm trees. The entrance to the hotel is stunning with beautiful gardens. As we were walking down the drive one day we congratulated the gardeners as they are doing a fantastic job. The rooms are very spacious (albeit they could do with a bit of an update (more of that later) and we had the most fantastic view overlooking the beach. Our room was cleaned daily, housekeeping do a really good job except we had to keep asking for fresh towels even after a few days of using them. Now turning to the dining experience. Breakfast is fine with plenty of choice although it does seem to take a while for certain items to be replenished when they run out. A big shout out to “Niahla” on the egg station. She is so lovely, always has a smile & is so helpful. She’s an absolute joy. We have never had lunch here so can’t comment on this. Our main area of concern is with the dinner service. Against our better judgement we decided to eat in the main restaurant one evening as we had been on an island tour all day so didn’t want to venture too far in the evening. The food when it eventually came was ok but the service was dire. We waited an hour for our main course. We had to chase it up. There were no apologies from the staff for our wait, just a comment from the waitress about them being understaffed. There were other people complaining too. Because we have had this experience on previous occasions staying here, it would be our recommendation to stay on a bed & breakfast basis. There are plenty of good places to have dinner outside the hotel and it is safe walk around. This hotel I’m afraid to say is not geared up to the standard required & expected of an all inclusive resort, which is a shame because it’s in such a lovely setting. Our only other negative about Coco Reef is that it needs a bit of an upgrade, nothing major, just some TLC. It needs re-painting for a start and a lot of the tiles along the walkways require replacing. This hotel is now 30 years old so it’s not surprising that she’s showing her age but with some improvements this hotel could be so much more than it is. Management please take note & give her the upgrade she deserves.