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Nov 2024
Nice staff. Quite and safe location.
Aug 2024
Even tho I had to use and translation app the girls at the front desk went beyond bilief with all my request , also they were very pleasant, great service I would highly recommend Cocoland hotel.
partner · Apr 2024
We booked and paid for 2 nights at this facility but left after one night. Extra bed was left outside by our room. Service is nonexistent, pool has lounge chairs with no cushion, breakfast is horrible. The location is isolate, no place to eat except at the resort restaurant. We came one hour early, the place is empty , Poe room is ready but was told company policy we must wait until 2 . No welcome drink, no one bother to greet us Our reservation included dinner on booking. Com but was told offer only valid for March. The place sale day pass and pool entrance so be ware if you considered booking at this property You may get better experience at boutique hotel in town
Feb 2024
Resort did NOT have our hotels.com reservation!
The 5 employees who were so helpful in trying to find our reservation were so helpful and friendly. I had made reservations for two rooms for my son's on-site wedding, had a confirmation number, confirmation email, but when we arrived, the resort was surprised to see us, that's for sure. I got on the chat feature and started what turned out to be a 2 hour ordeal to unravel this misadventure. After that fiasco, our stay was great and the staff was wonderful. Our only other bad experience was that all of the amenities were closed for our visit. No spa, none of the 3 bars were open, two of the three pools were closed, and the restaurant's menu was incredibly limited. However, the grounds are beautifully kept, we felt very safe, and I would stay there again, but not through hotels.com
Dec 2023
The only guest!
The hotel is well conserved and taked care, but it's abandoned! It's sad but it was a regular weekend and I was the only guest and the problem with this is that the infraestructure it's not up for that. At breakfast, of course they couldn't do a buffet, but then i could peak from 3 choices on a menu. The only option was eggs with bread, but they didnt have bread, so I had eggs and cucumber! At night on dinner, it was the same, most of things they didnt have. The hotel is in the middle of nowhere, so you depend on them for eating. On the other side the staff doesnt try to help and dont understand english at all.
Thu Xa · Tu Nghia