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US · family_with_children · Oct 2026
It’s good but has some things to work on
The whirlpool was great but the when you turn it on it leaks from the faucet
They don’t clean it every day I’ve picked up and they still did not come in and clean did not get get clean towels
US · couple · Oct 2026
US · solo_traveller · Oct 2026
My children had fun at the pool
No bad comments everything was good
US · family_with_children · Oct 2026
Over all decent stay in clean rooms with good service if you don't mind an old building.
Rooms pretty clean and beds are comfortable. The whole building needs attention though, pretty beat up. Front counter guys pretty nice. Breakfast was kind of bad, but not the worse for continental. Pool was a bit beat up but decent and clean. Over all building needs a major upgrade.
Area the hotel is located is a little rough. Building structure needs work and facility in poor condition.
US · couple · Sep 2026
property not well maintained and clothes missing
Location
Very disappointing stay. On our first night the hotel lost power during 100°F+ weather. There was no A/C, lighting, or backup generator. We actually had to drive around in our car just to cool off, then returned to sleep in a completely dark, extremely hot room. Staff were generally nice, but seemed surprisingly unconcerned about the outage, as though this happens frequently. When I contacted management through Booking.com, I was rudely told we could simply find another hotel. Packing everything and relocating in complete darkness was hardly a reasonable solution. The biggest concern was safety. With the elevator not working, we had to use the stairs, but the emergency lights in the stairwells did NOT work on any floor we used. Both stairwells were pitch black and we had to use our phone flashlights. In a fire or emergency evacuation, this could be extremely dangerous. Emergency lighting is basic life-safety equipment and its failure suggests poor maintenance. To make matters worse, we accidentally left several pieces of my wife's clothing hanging in the closet, including new blouses. Despite multiple calls and emails to manager Raj Patel, the clothing has apparently not been located. We are requesting at least a one-night refund and the return of the missing clothing. Nice staff cannot make up for serious safety, maintenance, management, and lost-property issues.
8021 Alamo Downs Pkwy · San Antonio