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US · NONE · Apr 2020
No returned deposit??
Have reached out numerous times to try and get our deposit back from the hotel. Canceled our reservations on March 11 due to WHO declaring pandemic. Hotel acknowledged and asked for PayPal account so they could refund our deposit. March 19th asked again and were told they would send deposit next week. Asked again March 27th no reply. Still no reply after two more requests. Also asked for credit so we could return later this year, no reply. Has anyone else experienced this ?
self · Feb 2020
Great staff, bad internet, nice view, food ok. good experience overall
partner · Feb 2020
The location and the view it has to the ocean is amazing. The manager and personnel provided great service and were on top of everything, they were kind and very polite.
partner · Feb 2020
Loved its beach front location, so beautiful, great views and delicious food at its restaurant, would love to live there.
NONE · Feb 2020
No where near what it could be could use more attention
My wife and I stayed in the toucan nest. When we were walking to the room the smell of sewage was very strong at the front door. It was there everyday more so in the Morning . The management seemed to not care. The room was nice but there was no where to set your bags except the floor also no chair to sit on. parking was difficult also as the parking lot was extremely small but I knew that going in. The Restaurant service was very very SLOW we waited 1/2 hour for our water and tea. I would recommend this place but be aware of what you are getting
2 Km South of Dominical · Ballena