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CL · solo_traveller · Oct 2026
extremely rude, intimidating night employee
Hanitacion buenas. Limpias. Bien ubicado
Extremely disappointing and unacceptable employee During our stay at the Courtyard by Marriott Akron Downtown, a night employee aggressively shouted at my children and me, including one minor, simply because we entered the hotel without using our room key card. His behavior was extremely rude, intimidating, and disrespectful. We fully understand hotel security procedures, but nothing justifies treating guests this way. As international visitors, we felt humiliated and deeply uncomfortable. This was one of the worst experiences I have ever had with hotel staff and certainly not what I expected from Marriott. I strongly recommend that management review the security footage and take appropriate action. Hospitality should always be based on respect, courtesy, and making guests feel welcome and safe.
BUENOS AIRES, CAPITAL FEDERAL DISTRICT · Family · Aug 2026
Unacceptable&rude treatment by night staff
unacceptable treatment by the night staff Unfortunately, our experience at the Courtyard by Marriott Akron Downtown was seriously affected by the behavior of a night employee. On Monday, August 17, at approximately 11:20 PM, the employee confronted us in an extremely rude, aggressive and intimidating manner because by mistake we entered the hotel without using our room key card to open the entrance door. We completely understand and respect the hotel's security procedures. The problem was not the rule, but the way we were treated. There was absolutely no need to speak to guests in such an aggressive and disrespectful manner. I was traveling with my teen sons, who witnessed the entire situation, and we felt uncomfortable and humiliated. As foreign guests whose first language is not English, we would expect hotel staff to communicate rules with patience, courtesy and professionalism. This behavior was particularly disappointing from a Marriott property. A simple, polite explanation would have resolved the situation immediately. I hope management reviews this incident and uses it as an opportunity to ensure that all guests are treated with respect, “Unacceptable treatment by night staff”
US · solo_traveller · Aug 2026
Great Value and great location
The Young Lady who checked me in was excellent, professional, quick, and polite. The room was VERY large and well appointed with an excellent view of the city. Plenty of options for me to work at the desk of the comfy chair / lounger in the corner of the room. Great value for money (my 5th stay at this location) and I will be back again.
RICHMOND, VIRGINIA · Family · Aug 2026
Nice place downtown
It was part of our package for Hall of Fame Enshrinement Week. Very nice hotel. Room was comfortable and clean. Bistro was ok. Ate there once and that was enough. Staff was very nice. Supervisor of room attendants left us a very nice note about a miscommunication regarding refreshing room.
US · solo_traveller · Aug 2026
41 Furnace St · Akron