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US · couple · Oct 2026
My stay was very comfortable ecept, when heating up food. Microwave was in the lobby only.
I liked the toiletries.
The lack of having a microwave inside the room was inconvenient
US · solo_traveller · Oct 2026
US · couple · Oct 2026
Our stay was very comfortable and safe.
I liked the small balcony where you could sit outside. The room was spacious and nice. The staff was very helpful to get us a room to accommodate us because we have trouble walking. It was located close to shopping.
Breakfast was not included but available in the restaurant but cost was above average.
US · solo_traveller · Sep 2026
US · couple · Sep 2026
Georgia is an amazing employee. It turned a
After calling the desk and getting no acceptable help for my problem if no working refrigerator, I went to the front desk. Georgia and Patricia were at the check in desk. They both offered options but Georgia actually helped. I asked if we could swap refrigerators because without it our food would spoil and I needed my medicine with me. She actually made the swap. I’m sorry there was “man” or maintenance person to facilitate the solution, but Georgia didn’t let that stop her. She was very friendly, animating, and a true problem solver. She didn’t get paid more fire helping but she certainly did whatever she could try help save the hotel reputation and help a customer with their needs. I booked the hotel further from Columbus at this hotel because of the Marriott name/reputation.
The refrigerator didn’t work. They had no one working in maintenance to exchange a refrigerator. The initial person at the desk was not helpful. Georgia saved the visit. Patricia did say she was working a note for the manager to contact me the next morning. No contact was made. That’s ok because of Georgia!
3501 Courtyard Way · Columbus