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US · couple · Oct 2026
GB · couple · Sep 2026
US · couple · Sep 2026
Overall nice, thanks!
Nice atmosphere
Room temperature
US · couple · Sep 2026
Pleasant after very upsetting tense start.
Food at Shoreline Restaurant was very good. The manager was quick to respond and remedy errors. The food was way beyond normal hotel fare.
Reservation made 3 months earlier not on their system. Incorrect first and last name merged as 1 name could not be tracked. Took hours to find it and straighten out. Very very tense as we were traveling hundreds of miles for this reservation. Front desk agent Chase was not empathetic in any way, was rude and condescending by calling me "honey" as a 70+ senior woman. Very insulting tone. He admonished me for using a 3rd party platform such as Booking.com. We are extremely well traveled and this person treated me like I had no idea how reservations worked or what my expectations should be. The end result was "not his problem". We are repeat customers and this episode started the annual special occasion stay off to very upsetting start when I was told we had no reservation and they were sold out. I asked to please cross check under my email, or phone number for reservation. No he could not do that as 3rd party supplies no personal info. I was giving him my personal info to cross check. Nope can't be done. It was really bad all the way around. He has no business in a customer service position.
US · couple · Sep 2026
2 Sassafras Pier · Erie