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US · couple · Sep 2026
Great hotel, comfortable rooms by the new campus of Westlake University
The room was clean, large and very comfortable. The bed and the shower were particularly nice. The dinner was amazing in the hotel restaurant. The campus is beautiful. It takes quite a long time to reach the Westlake area by car but it is fine.
Breakfast was not particularly good. Coffee was terrible and the range of options of western food was low and of low quality.
MX · solo_traveller · Aug 2026
The place to stay if you are visiting Xihu University
Location was superb for my purposes (getting ahead of registration at Xihu University). Room was more spacious and comfortable than I had anticipated. Breakfast was adequate. Staff was accomodating and helpful.
Only issue was some limitations with the spoken understanding (and speaking) of the staff, who more than made for it by being proactive by writing.
LB · solo_traveller · Jul 2026
HK · solo_traveller · Jul 2026
Clean hotel but lacking in services, staff were excellent in helping with ordering food from outside
Staff went out of their way to help
Details are incorrect, there is no real restaurant on site, Pavillion is only for Breakfast, there is a local chinese restaurant in a shared facility but not owned by the hotel and is very local. There is no room service as there is no restaurant. Breakfast started at 6.30am, in reality this meant they started setting up around this time, last day half the options were still not available but couldn' wait as had flight to catch. Location is away from everything so not even a local shop to buy food.
CH · solo_traveller · May 2026
The rooms are new, big and very comfortable. Expecialy there is a sofa and a table that makes also to work possible. There is a nice swimming pool and an independent restaurant that is good. The staff is kind but a part for a man that could speak well english the other did not and this made things sometime difficult. However we had twice a problem with the air condition and using the translator they could understand and fix it. To work at the westlake university is the best option. To visit the city it is possible to take a taxi, that are efficient and cheap in China.
At the breakfast there was only lipton tee in bags!! How is it possible that in the longjin tee area, home of the best tee of the world you offer such a bad one? Unfortunately in the area there are essentialy no restaurants a part of the one in the same building. This was the main problem for us.
No 600 Dun Yu Road · Hangzhou