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US · family_with_children · Oct 2026
Convenient location downtown, comfortable beds & room temperature, lacking important little extras.
The room was nice and cold. Too often hotels don't allow for air conditioning to be adjusted to such a comfortable coolness. I really appreciated this. I really liked the small couch in our room. I appreciated the free waters in the room and at the lobby.
I did not like that there was no ice machine on our floor. I did not like having to go to the second floor whenever I needed ice. The water dispenser in the lobby was always low and not often replenished. I would've like to have coffee available in the lobby, or atleast a cookie for hospitality. I did not like the parking situation. The self parking in the mall garage was way to far away and should be clearly stated on the website that walking is required for self-park.
US · solo_traveller · Oct 2026
Overall my stay was very good.
I liked the rooms, they were spacious and clean. The decor in the room was attractive.
I didn't like that the Bistro didn't have any service that afternoon and night. The bathtub in my room didn't drain out the water while I was showering.
US · solo_traveller · Oct 2026
US · family_with_children · Oct 2026
It was good, Valet tried his best but needed help. It was a short visit- just one noght so did not have a chance to experience the amenities but they seemed fine.
US · couple · Sep 2026
520 Plume street · Norfolk