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US · family_with_children · Oct 2026
Stressful
Night clerk promised a 4:30 am ride to airport. He asked for my phone number so they could confirm. Never got a text so I went down to confirm at 3:50 am. No clerk to be found. She finally appears at 4:12 am. Said night clerk did not schedule the ride. She hit a taxi there by 4:30 thankfully. When left driver said cash only as indicated by the hotel. It was only $18.00 but what if I had not had cash. Very disappointed in both PM and AM staff
Communication!
US · couple · Oct 2026
US · couple · Oct 2026
US · couple · Sep 2026
Hotel itself was great. Clean rooms, decent price.
Staff was awful. I’ve never experienced such awful customer service. Nothing is included with your stay. You pay for the room that’s it. Breakfast isn’t included, parking is an extra fee, not even a free bottle of water in the room. They’re marked $7!!!! After our checkout I had noticed a parking notice on the windshield. We were unaware that we needed to pay for parking (nothing was said at check in) I scanned the code on the ticket and it was $27!!! We had our vehicle parked there for LESS than 12 hours. I tried calling the front desk and the phone was answered by a very uninterested employee. As I was talking he was talking to other people, he would set the phone down when I was mid sentence and not tell me. I got maybe 4 words out of him in a 10 minute phone call. I was out on hold and then they hung up on me. I called again and was asked what they could help me with, when I explained it was “okay one second” and was out on hold AGAIN for 15 more minutes. They were not interested in helping me at all. Ive never experienced such lazy behavior from staff at a hotel.
US · couple · Sep 2026
One night stay, for fun for husband and I.
Nice room/clean/semi decent location minus all the sidewalk construction making it difficult to go where you wanted.
Very noisy. You can hear just about everything from the main roads/sidewalk/bars. All night long. We even were on the 7th floor. For the price I don’t think it’s worth it. Also have to pay $25.99 for parking in their lot. Super squeaky bed, box spring was going bad I think.
101 South 10th Street · Omaha