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US · extended_group · Sep 2026
US · extended_group · Aug 2026
US · solo_traveller · Aug 2026
US · extended_group · Aug 2026
We appreciate the responsiveness of the owner however, the property did not meet our expectations.
I enjoyed the easy access of having a door code. Property address close to all of our destinations on the itinerary.
However, we were initially unable to enter the property because the door was extremely difficult to open and ultimately became stuck, requiring maintenance to come out and assist us. We were told that the way the door had been painted was contributing to the difficulty opening it. We also noticed areas of damaged and poorly maintained property and sent photos of the damage to the owner for documentation. Once inside, there was a strong, pungent odor throughout the home that remained for the duration of our stay. We attempted to address it by cleaning, using disinfectant spray, and opening the windows, but the smell persisted. The overall cleanliness of the home also left us uncomfortable. In fact, we were concerned about the cleanliness to the point that we did not feel comfortable enjoying the hot tub, which was one of the amenities we were looking forward to using. There were also issues with the entertainment system. Batteries were dead in three of the four remotes, and another remote was missing. We were advised to download the Roku app as a workaround, but this was not disclosed as a requirement or option in the extensive list of house rules and instructions provided before our stay. We appreciate the owner’s willingness to help, but the number of issues we encountered throughout the stay did not match the experience we expected based on the listing and the price paid. A week before the trip we asked to reschedule and were unable to. Had we’d been given the opportunity, the damages and concerns could have been fixed before our stay. I hope these concerns are addressed for future guests.
US · solo_traveller · Jul 2026
7516 Grabill Drive · Charlotte