Crazy Bear Hotel-Beaconsfield

298 reviews

• V

  V1496STmarkc

  Couples · Apr 2026

  4/10

  Data Breach and tired room

  My wife and I had been really looking forward to our stay at Crazy Bear Beaconsfield, especially given the reputation of the area and what we expected from the brand. Unfortunately, the experience fell far short of expectations from the very beginning. Prior to our visit, we were affected by a serious data breach involving the hotel’s systems, which led to fraudsters attempting to contact us and access our money via phone and text. While Crazy Bear did formally acknowledge the breach, the response felt minimal and dismissive, amounting to little more than a brief apology, with no meaningful reassurance or follow-up. On arrival, things didn’t improve. We turned up just 45 minutes early and were asked to pay an additional £20 to access our room ahead of check-in time, which felt unreasonable and set a poor tone for the stay. The room itself was extremely disappointing, particularly as we had paid for an upgrade. It was visibly tired and in need of maintenance, with several cracked mirrors, damaged pipework, and a bath that was scratched and worn. Overall, it lacked the quality and attention to detail we had expected and certainly didn’t justify the upgrade. In summary, the entire experience was underwhelming and nowhere near what we had anticipated. There are clear issues here that the brand needs to address, both in terms of customer service and basic upkeep. Sadly, we won’t be returning anytime soon, and I would recommend others consider alternative options for a trip away.

• R

  R8144FSjos

  Couples · Apr 2026

  2/10

  Lazy bear

  So sad to have to write this. We have amazing memories of the crazy bear and we’re so excited when my mother in law booked for us for my partners bday present (kid free for the night). We deliberately upgraded to the top room to have a superking bed as I have a major shoulder issue and my partner has a bad hip. Reception were lovely, we arrived early and had some drinks in the bar. They told us our room was ready but it was £25 to check in 30 mins earlier. Strange. We were in the bar so declined and waited to pop our bits in at 3pm. Upon checking the room, it was a smaller bed. They said only two of those rooms with superking and couldn’t change us. Very disappointed and should make this clear online. We were in room 2 facing the street which was noisy and window seemed like it had a large breeze coming through. Leak in the bathroom and very tatty looking. The bed was sock hard and we barely slept. Lady with the braids who served us at the bar was miserable unless chatting to her mates. Sadly she “served” us again for breakfast the next day and was pretty rude. Breakfast…. Truly expect a hot breakfast when you pay the amount of money this hotel costs. Nope - choose some pastries etc off the menu which took over 35 mins to arrive even though the place was dead. Sadly the Thai restaurant which used to be amazing was a huge let down. Set menu was pre cooked and zero flavour. Came out within three mins off us ordering. Staff were lovely though. Was asked about our trip when we left and shared our disappointment. They just said, sorry have a safe trip home. Absolutely gutted to have experienced this as it’s always been so amazing. I’d prefer to save my pennies and book a premier inn and visit a beautiful restaurant than return to crazy bear. If anything changes we would love to come back. But pretty disappointed at the level it is at the moment with the money and time spent.

• D

  Discover689098

  Couples · Apr 2026

  2/10

  NO LONGER 5 STAR TOTAL DISAPPOINTMENT WONT BE RETURNING

  BIRTHDAY STAY - TOTAL DISAPPOINTMENT We used to frequent The Crazy Bear but the last time we visited was approximately 2022 as we moved house. We thought it would be great to book in again for my wife’s birthday and travelled 90 minutes to get there. We purchased a Groupon voucher but upgraded to the ‘decadent’ room which was the most expensive (and their best room available) so paid £299 for bed, evening meal and continental breakfast. What a disappointment! The old style had gone, all the animals had gone, and so all the quirkiness was no longer! The communal areas were still opulent but it has lost all the things that made it ‘crazy’ that unique appeal! We were disgusted by the bedroom and the bathroom. The copper bath was tired, pealing and now stained, the sink in the bathroom and the mirror were disgraceful, limescale and disfigured mirror stains and the copper basin very deteriorated. The mirror wall tiles many of them severely cracked, the windows in the bedroom have a plasterboard blocking them (which is the back of the restaurant) so no light can get in whatsoever (room no 7) plus all you could see is a drainpipe and hoarding. The coffee machine didn’t work, so we couldn’t even have a coffee in the room and the least there could have been a biscuit! The bed wasn’t even that greatly comfortable. Premier Inn mattresses much more comfortable! The food was a choice of 4 mains we chose the salmon and duck, but the choices were very limited. The portions were small and the meal offered was a 2-course meal. There were no extras like bread and when we left the restaurant we were both still hungry. Luckily, we had some snacks we had brought with us (crisps and chocolate) as there wasn’t even a biscuit to have with the coffee (although it wouldn’t have mattered, I suppose because the coffee machine didn’t’ work so we couldn’t make ourselves a coffee as they were those little pods! Overall, a complete disappointment. Rated a 5 star?? It might have been 5 or 10 years ago, but we have frequented many hotels across the globe and the UK and for £299 for a night there is much better on offer! We were going to return for afternoon tea and bring some friends for their 60th birthday but after this experience it’s a no for us and we won’t be returning nor would we recommend again!

• H

  H9752VCvickis

  Friends getaway · Mar 2026

  2/10

  Be wary

  Myself and my friend stayed here for my 50th birthday. Room 14 We couldn’t get parked and called the hotel for help, only to be told there is free parking everywhere. Yes it may be free but where? We checked in and were taken across the street to another building, this wasn’t apparent upon booking, to a random air bnb traffic cones behind bushes. Carpet needed a good cleaning and we had a graveyard as a garden. Snug room more like bruise your body lose a toe bang your head. Room We went for cocktails waited outside in whats meant to be a pool area. Mmm. 10 mins later no drinks. My friend went to look for the bartender only to have our drinks pointed at, at the end of the bar. Just left there….. luckily I took a trip to the toilet and it’s so dark I nearly took a tumble, couldn’t find the toilet door, pulled a curtain back and nearly walked into a wall! No I wasn’t drunk! girls were in the toilet and told me a lot of people have accidents one woman had cut her head so badly had to go to A&E. (Her mum works there) We bought two more cocktails and halfway through girl came over and said I forgot to light it to give you the experience. Bless her she tried to light a sugar cube that was halfway down the glass…. It’s so dark On booking the hotel knew it was my 50th. I’m sitting wereing a bloody badge saying 50 and darling fried gave me a pink sash saying 50 (tied that to my bag) There was nothing. No happy birthday just nothing! We came back after being out for dinner had a few more cocktails chatted with other guests and went back to our room. Around midnight we called reception enquiring about food. Yes they had stopped serving and it took over 20 mins for manager Louise to advise I walk to a kebab van! Yeah a woman in an unknown area being advised to walk to a kebab van. I have nothing against kebabs but no. I asked and asked for where was near for deliveroo and was told it’s not company policy. I called again, ignored. Called again, ignored and I ran across the street to reception in my dressing gown. Herself and companion were so rude I said nothing and walked back in my dressing gown across the zebra crossing past the traffic cone into the lobby that stunk of cannabis. ! We hardly slept due to the poor aircon and the windows didn’t not open. I was up and down all night but was extremely respectful of other guests. We attended breakfast roughly 7.30am and paid for a late checkout 1pm. I wanted to give it another chance. Yes our previous room was rubbish, and yes the night staff were seriously put out at having to work. £343 decadent room. £50 late check out.We decided to give the crazy bear another chance and booked a larger room in the main building for that evening. At 12.50 We took the room key to reception asked if they could call us if the room was free earlier. We were going for lunch and some fizz and were told. ‘Yes absolutely no problem’!! 2.15pm I received a call from shane something. I thought great our rooms ready we can take the cases back and really have a lovely day……..NO He told me we were not welcome due to ordering cocktails at 11 am rude to staff and upsetting all other guests in our block. . They also had to compensate all other guests in our block due to the noise. I was in absolute tears. Louise expected me to drive after having drinks with lunch. Shane threatened me. Other guests got involved at the poor behaviour of the staff, two of which had been Compt for a previous visit. Shane is so unbelievably hostile. Louise just doesn’t listen. So Louise eventually agreed to pay for a taxi to another hotel and a return. Here’s the best bit I got a message through on my phone just after 3pm. Our booking had been cancelled at 9.34am and they took our late checkout 1pm out fee. They only told us 5 hours later. Humiliated us infront of others guests and fail to see the error. We weren’t loud. We had the door open now and then due to poor ventilation but were late 40’s and 50. We’re not raging party animals. So 10 rooms didn’t make a call during the noise but instead all rooms did it on check out?? The hotel knowing we were still in our room as we had paid for a letter check out didn’t bother advising us, no they left it 5 hours. We checked at 3pm when we arrived at our new hotel and the crazy bear was fully booked!!!!! If we had been so aggressive and drunk surely we wouldn’t have been served alcohol. I’ve never stayed anywhere like this. Not a positive. It was my 50th birthday! I have asked repeatedly what time all the guests complained. Louise didn’t know. Hadn’t checked the logs???? I am currently speaking to Anna who has been completely professional to try and resolve this. Unfortunately though it’s happened

• N

  N4331CKcraigs

  Couples · Mar 2026

  6/10

  Save your money!!

  We had been planning a visit to the crazy bear for a long time and finally got around to it this weekend. I booked a 'Decadent' room for my wife and I for a night away to ourselves and as a little treat for our 50th birthdays. Upon arrival, it was clear parking was an issue, but we managed to get a spot outside the hotel. When being shown to our Decadent room, we noted the bar area and we were disappointed to note a number of people in there wearing dirty tracksuit bottoms. Not the clientele we had expected. On our way up to the room, i was hoping (from the pictures we had seen) to have the 'wow' factor. The room itself (Room 2), although pleasant, was well, a little but 'Meh' to be honest. It cost £430 for the night. But we quickly realised it was a hugely over inflated price for what we actually received. It was clean, spacious and decorated well, but the mirrored tiles in the bathroom were cracked and broken, curtains were not hanging correctly and there was a draft coming through, tea/coffee making facilities were poor with no snack selections and not mini fridge. At £430, I expected more by means of facilities. There was a leak from the ceiling dripping next to the toilet, limescale all around every water outlet, and the lighting was confusing to work and the room too dark. So much so, I whacked my knee on the bed post and cut it! The bar area was ok. We expected more opulence however. Dinner was ok-ish. We had planned to get dressed up for dinner, but quickly realised that amongst the other guests and lack of dress code, we would have been severely overdressed. So didn't bother. As my wife said - eating a cheese burger in a posh frock didn't really feel right! The staff were friendly and welcoming and service was good. Overall, it was a disappointment. If the room had of been £200, I would have still questioned why it was so much, but it most definitely wasn't worth £430! Will we be coming back to stay again?? Absolutely not. More amenities in a premier inn at a quarter of the cost!