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Oct 2025
Unfortunately, we didn't end up traveling as had an emergency. We booked 3 hotels for our hiking trip and this was the only one that didn't try to accomodate us in some way. I understand their T&Cs are no refunds, but so were the other hotels, and they kindly gave us a partial refund or moved the dates. This hotel also spammed our inbox with several automated/template marketing emails, but don't actually check their own inbox incase of issues. I was also a little surprised to find they had no parking at the hotel, which they clearly advise you after you've booked but is not clear at all pre-booking, which felt slightly misleading. Although we didnt stay, i very much got the feel that this is a corporate chain or large venue whereas the other hotels i communicated with in the similar area gave a much more personal touch.
Sep 2025
Very nice hotel in a beautiful setting. I didn't think it was worth the money as we had to pay nearly £10 for parking and we had to keep the curtains closed as we were over looked by customers on the terrace. There was also a large crack in the sink that had been there some time. The breakfast was tasty, good quality sausage, but would have liked the option of two slices of bacon or two eggs. We had dinner in the pub. Service was poor, we were left without drinks for over half an hour after our meal and again after our dessert. The chairs were uncomfortable. Overall, we didn't feel very welcome, which is a shame, because we were trying the hotel as a possible destination for our honeymoon, next year.
Sep 2025
Very clean, really dog friendly. Food was amazing, lovely breakfast
Sep 2025
Staff evry friendly. Excellent service. Food and Beer very good.
Sep 2025
Enjoyed our stay,thank you
Pooley Bridge · Penrith