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Crowne Plaza Chengdu West by IHG

10/1040 reviewsChengdu

Luxurious Spa Services Pamper yourself with massages, body treatments, and facials at the on-site spa for the ultimate relaxation experience. Delicious Dining Options Savor Asian cuisine at Garden Cafe or opt for 24-hour room service. Conclude your day with a drink at the bar/lounge for a perfect evening. Top-notch Amenities Benefit from complimentary WiFi, concierge services, and a shopping area. Additional perks include limo service, conference spaces, and free parking. Book your stay at Crowne Plaza Chengdu West now for a memorable and indulgent experience at this top-rated hotel!

What this place offers

  • Elevator
  • ATM/banking
  • Shopping on site
  • Conference space
  • Breakfast available (surcharge)
  • Safe-deposit box at front desk

Policies & house rules

  • Check-in from 14:00
  • Check-out until 12:00
  • No pets
  • Free parking

• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). A deposit may be required at the property.

Available rooms

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40 reviews

Guests liked

  • Clean rooms
  • Great location

Guests mentioned

  • Mixed service experience
  • Maintenance issues
  • Limited amenities

  • funnyvideoc

    Family · Feb 2025

    2/10

    A hotel never keep it words even in writing!

    As a loyal customer of IHG. I took a personal trip to Chengdu with my kid and booked 3 nights for a twin bed. Due to some conference Crowne Plaza Chengdu West called me that due to some reason they said upgrade me to a suite at club floor. Upon check in I told them I wanted a twin bed as the suite only one king size bed. So they said can setup small bed. On day 1 went to the club lounge without any trouble. And also the 2nd day morning for breakfast. Only on 2nd day evening when I tried to enter the club lounge I was asked to pay for the service. I showed to the staff Ms Ding on my reservation that I should entitled club floor access. But Crowne Plaza West insist my upgrade to club floor not subject to club lounge. To me what the hotel put in writing also can denied responsibility. I will say I have no trust in this hotel. I hope IHG can put the management of Chengdu West in order.

  • Brandon

    family · Jul 2024

    8/10

    The staff was excellent. They went above and beyond to make my family and I feel welcome. The rooms were nice, but some aspects felt past their prime. While the room was non-smoking, there was a lingering smell of smoke in some areas. The hotel is well away from the city center and required a long walk to get to any food options. However, it was very convenient for our trip out of Xipu Station.

  • Mani

    partner · Oct 2023

    6/10

    Shower stall was very moldy (black) and the carpet was full of stain. Smelled like beer.

  • Mani

    Sep 2023

    10/10

    V

  • Yueh Huei

    Jun 2023

    8/10

    city vicinity clean and safe

Location

No. 1, Xixin Avenue · Chengdu