Del Castillo Plaza Hotel Pucallpa

• Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance. • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies. • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. • Only registered guests are allowed in the guestrooms. • No pets and no service animals are allowed at this property. • Cashless payment methods are available for all transactions. • Contactless check-in and contactless check-out are available. • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). A deposit may be required at the property.