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IN · family with young children · Feb 2025
The hotel had a beautiful location with great views, and the staff was polite and friendly. An upgrade was provided, whi
The location was lovely with great views. They gave us an upgrade which was great. Staff were lovely, polite and friendly.
They need to work on their cleanliness. The rooms weren’t cleaned properly. The towels weren’t changed. In the restaurant the table mats were dirty even after they were washed. Breakfast options were limited. The fried items tasted stale after being kept in the heat pods. Non Indian food like Chinese and pasta were not up to the mark so you had to stick to North Indian or South Indian food. Which I find quite heavy. The massage service was very average, again I don’t Think the towels were cleaned properly.
Couples · Feb 2025
Ok
Stunning views, excellent staff in the dining room, food good, but, garden unusable, full of builders, coffee shop never open, so no drinks between meals unless room service, you have to sell your soul for toilet paper and stir sticks, overall a bit soul less
IT · solo traveller · Feb 2025
Exceptional
IN · Family · Jan 2025
Extremely bad and stressful . Lack of staff to provide basic service
The stay the first night was a disaster . Room bedsheets were not clean. WiFi never worked . Staff very unhelpful and rude at times . Extremely poor room service for basis s like water . No body listens . Had to call staff four times in two hours to get even a bottle of water
IN · family with young children · Dec 2024
Very good
Attukad Waterfall Road,Pallivasal (p.o) · Munnar