Devossion By Live Aqua Celebration Resort & Spa Isla Mujeres

898 reviews

• D

  Departure797231

  Family · Jul 2026

  8/10

  Beautiful and Clean - Needs More Food Options

  Overall, Izla Hotel is a solid value for the price. The property is beautiful, clean, and very well-maintained. We rented a golf cart every day, and I'm glad we did—without it, we probably would have gotten bored since we found ourselves leaving the resort often. The biggest disappointment was the food. Although the hotel advertises two restaurants, only one was open each day during our five-night stay. I'm not a foodie, so it wasn't a dealbreaker for me, but my husband was very disappointed by the limited options. We ended up eating off property for many meals, and in hindsight, I wouldn't pay for the all-inclusive package again. The poolside menu was a nice convenience, though. At this price point, I think expectations should be realistic—you can't expect luxury dining at a budget-friendly resort. I am not sharing this to complain, but rather to inform people of the reality of the resort. The beach was decent, although the neighboring Hotel Belo seemed to do a better job managing the seaweed. We also had to go next door for massages because the spa was closed when we wanted appointments. The adults-only pool was beautiful and peaceful, but it was always empty, and I never saw the pool bar open. On the positive side, the staff was friendly, especially Jesus, who provided outstanding service. My kids also loved the pizza when it was available, though it was frequently unavailable. Would I stay here again? Probably not but only to try something new. But if you're looking for a clean, attractive hotel at an affordable price, I would recommend.

• C

  Crabstickes

  Family · Jul 2026

  8/10

  Expensive but redeemed by fantastic staff

  It's worth knowing that the hotel is in the middle of refurbishment work, so it is less busy than usual (a big plus for the pool), but some of the facilities are not up to the standard you'd expect for the price, eg the gym. Food and drinks are pricey for what you get. The rooms are comfortable, super clean with great air con. The whole place is redeemed by the fantastic staff who were really kind and helpful, especially Noemi in the cafe/restaurant. We were really glad not to be all-inclusive as there are some great places to eat at low prices a short taxi ride away in La Gloria. The hotel is tucked away on a quiet corner of Isla Mujeres - if you're comparing it with options in Cancun then we'd really recommend the Isla - safe and really friendly and beautiful.

• A

  aurélie

  FR · solo_traveller · Jul 2026

  7/10

  La piscine , la literie

  L'hôtel est en travaux, perceuse dès le matin alors que le prix est assez élevé Certains personnels sont un peu froid Odeur d'humidité dans la chambre

• A

  ANDREA

  MX · family_with_children · Jun 2026

  10/10
• S

  savadabry

  Family · Jun 2026

  4/10

  Received the Bare Minimum

  We are experienced, frequent travelers. I’d rate overall 4 night experience here just above poor at a 2.25. We had an oceanfront Junior suite with balcony and double beds. VERY LOUD…be forewarned. It may be on the quieter side of the island, but the resort itself is LOUD. I hated it! I like to hear the birds, ocean waves, and palm trees swaying in the breeze, not booming music from 9am until 10pm. Spoiled the trip for me. There was one open restaurant during our stay, the Izla Cafe restaurant, which has a more limited menu and is pricey for the tiny portion sizes. I’m not a big eater but I found sizes very small. French toast consisted of one slice of bread. Waitor spilled my drink and did not give me a new one or offer an additional drink to make up for what was spilled. I had to buy another. Wait staff just did not seem friendly or appreciative. And we are tippers. So there’s that. Housekeeping would not provide an extra bath towel and no hand towels or washcloths. I asked and I received two old yellow cleaning rags for washcloths. Shower is large but due to low profile to the rest of the floor, I after leaks out onto the bathroom floor. Additional towels are needed to block water leaking and to clean up wet floor. And we tipped every time room was cleaned, so it’s not due to a lack of gratuity. It’s very humid so you need a couple backup towels, but good luck getting them even after requesting. They never replaced the tiny soap bars and we had to use little sliver of remaining soap. I found I had to ask for things that just should be provided to show guest attention and comfort. But no. Whatever the tile floors are cleaned with leave behind an oily, slippery, wet film, which feels slimy on bare feet. To get anywhere, you’ll need to rent a golf cart which is $100 for 24 hours. That price is double what it cost two years ago. We had hour massages which I also found basic. It was just A LOT of little things that started adding up to a stay that did not match the cost. We spent some money here and for what we spent, I feel we should have received more than the bare minimum and should have been much more satisfied. I would not recommend Izla Hotel or stay here again.