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IT · solo_traveller · Aug 2026
IT · extended_group · Jul 2026
IT · couple · Jul 2026
TW · family_with_children · Jun 2026
The front desk lady during check-in was the only staff member who was polite and welcoming.
We stayed here for 2 nights . While the hotel itself was fine, our experience during breakfast on our final morning (June 28) was highly unpleasant due to a waiter's terrible attitude.He deliberately placed our breakfast table at a corner overlooking the stairs. It felt like an intentional and dismissive gesture. It was only after I strongly protested that he reluctantly agreed to change our table.After checking out, the hotel manager sent us an apology message stating: "We are very sorry to hear that our waiter may have come across as rude during your visit. Please accept our sincere apologies for this." While we appreciate the management’s prompt response and apology, the frontline staff's behavior severely impacted our stay and clearly needs better training.
DE · solo_traveller · Jun 2026
Via Franz Dantone 51 · Canazei