DoubleTree by Hilton Atlanta Windy Hill Ballpark

202 reviews

• K

  K5425YHkimberlyl

  Family · Mar 2026

  2/10

  If you are planning to stay here, DON’T !!

  I am currently staying at the hotel with my son for a tournament, it’s HORRIBLE! The rooms although clean are incredibly HOT! I went down to the front desk at 3:15pm to let them know and the lady at the front desk stated, “we are currently aware of the issue and we have maintenance checking every room in the hotel trying to fix the issue.” When i returned back around 7:30pm and the sun had set, the room temperature had gone from 74 to 76 degrees! I went back to the front desk and the guy told me, they are working on it. When I asked if I could move to another room, he stated all the rooms in the hotel are warm and that isn’t a building issue. I asked him how long will it take to fix and his response was, we don’t know. As I went back to my room I decided to look at the hotel reviews… for the past 3-4 weeks someone has left a review regarding the temperature in the rooms and the response they received from the front desk. Basically, the hotel doesn’t have an air conditioning system that works and they haven’t done anything to fix it, yet they continue booking rooms for customers and when they complain they lie to them and tell them they are working on it. This is not the case! In addition to this the elevator certification expired in November of 2025 and the other elevator is out of service. The pool is filthy and the hot tub doesn’t work and apparently this has been the status for month! If you are planning to stay here, don’t! Find some

• M

  mkrasnov51

  Business · Mar 2026

  4/10

  This place has gone downhill.

  I have stayed here before several times. About once every 2 or 3 years. Apparently they just began charging hotel guests for parking. They never did this over the last 20 or so years I have stayed here. So.. while the rate seems good, it doesn't include the $25 per nite fee. A sneaky way to raise their rates without raising their published rates. As I have never paid for this before it was an unpleasant surprise. No notice with my booking. Yes, the $25 fee is there buried on their website if you search for it. Not only is the $25 fee, outrageous IMHO, for a hotel not in a downtown urban area, but you have to scan a QR code to pay a 3rd party instead of just having the hotel put it on your bill. Additionally, as I had a rental car, I had to enter the license plate #. Well I'm in my room, the license plate # is on the key chain but not legible, so I have to go back out to the parking lot to look at the license plate on my rental car. It was a real pain in the butt. When I get in after a flight & drive in Atlanta traffic, I just want to check in and relax. Not go thru this. Now when I checked in, I asked for a room NOT close to the elevator. The person at the desk gave me a room and handed me the key & said to take a look and come back if it was not to my liking. Well it was the FIRST room from the elevator. Why did he even have me walk there? Horrid customer service. Maybe he thought that was funny. So when I came back he gave me a room that was the very LAST room down a different hallway. Maybe a "I'll show him" moment for the front desk? The hallway was musty smelling and the sliding glass door in the room was all fogged meaning moisture is getting into the space between the panes of glass. I do not think I will stay here again.

• B

  billhC3246QR

  Couples · Jan 2026

  2/10

  Hilton Needs to Do Something!

  Checked in yesterday. Sign on lobby door said it was inoperable and you had to pull the slider manually to enter. Clerk at desk was apathetic. She indicated that there was a $25 a night charge to park in the barely occupied lot. I objected. She said to forget it, but there were lots of signs that cars would be towed. Took elevator to 6th floor. Elevator made loud noises and we noticed that its certification document had expired 2 1/2 months ago. Clerk said to not worry about it. Had to run water in the room for 15 minutes before it got warm. Could not plug in electric toothbrush charger in bathroom because the box was broken. Could not sleep because the highway noises were loud all night. Checked out two days early the next morning and the front desk clerk’s response to my issues: “It’s a hotel. What do you expect “

• C

  CRYSTAL

  Oct 2025

  10/10

  COMFORTABLE BEDS, NICE POOL, GOOD SERVICE

• N

  Nicole

  family_with_children · Oct 2025

  2/10

  Did not have free breakfast as advertised in the indoor pool was down. Also, they couldn’t find my reservation and blamed it on a new system. I had to wait almost an hour in the lobby tired after my flight. Not a pleasant experience.