DoubleTree by Hilton Jakarta Bintaro Jaya

238 reviews

• P

  Petriana

  NL · family_with_children · Oct 2026

  10/10

  A memorable stay with exceptional service, comfortable rooms, and genuine hospitality throughout.

  What I liked most about DoubleTree by Hilton Jakarta - Bintaro Jaya was the exceptional service. Every staff member was welcoming, attentive, and genuinely helpful, making me feel valued throughout my stay. The hotel was clean, comfortable, and well organised, with spacious rooms that provided a relaxing environment. I especially enjoyed the warm chocolate chip cookie at check-in, which was a lovely touch, as well as the excellent breakfast buffet with a wide variety of delicious options. The hotel's convenient location near Bintaro Jaya Xchange Mall made it easy to access shops and restaurants, while the quiet and relaxing atmosphere provided the perfect balance for a comfortable stay. Thank you to the entire team for their outstanding hospitality. I had a wonderful experience and would gladly stay here again in the future. ⭐⭐⭐⭐⭐

  Honestly, there was nothing I particularly disliked about my stay. The service, cleanliness, facilities, and overall atmosphere were all excellent. The hotel team did a wonderful job of ensuring a comfortable and enjoyable experience.

• T

  Turgay

  US · couple · Oct 2026

  6/10
• D

  Danike

  NL · solo_traveller · Oct 2026

  8/10
• P

  Paul

  NL · couple · Oct 2026

  8/10
• FA

  Fredy A.

  TH · couple · Oct 2026

  2/10

  Disappointing experience: far below five-star standards, with poor service, cleanliness issues and serious safety concer

  I appreciated that the staff made an effort to address some of our concerns by offering cookies as a gesture of goodwill. This was a kind gesture, although it did not fully compensate for the overall experience.

  Unfortunately, the hotel fell well below the standards expected of a five-star property. It took almost 25 minutes for our luggage to be delivered from the lobby to our room. More seriously, while we were closing the curtains, part of a light fixture suddenly fell onto the carpet, narrowly missing my daughter. This could have caused a serious injury and also raised concerns about electrical and fire safety. In addition, some of the towels had an unpleasant smell, and we had to request replacements, which was disappointing from a cleanliness and housekeeping perspective. Having stayed at other five-star hotels in the city, I found the difference in service, room quality, maintenance and attention to detail quite significant. In my opinion, this property felt more like a three-star hotel, or a four-star at best. I sincerely hope Hilton management takes these concerns seriously and improves its service, cleanliness and safety standards.