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US · couple · Oct 2026
US · family_with_children · Oct 2026
Many concerns about staff and booking/ checking in reservations without validating IDs
Room was relatively clean
When checking in they claimed that I had already checked in. I told them I didn't and they said it must've been an error, however they never asked for my ID. The room key maker was down so the front desk attendant walked us to our room, which was already occupied by someone else under my name. We went back to the front desk and asked if they checked IDs because clearly they checked someone else in under my reservation, they claimed they did but only asked for my ID after we asked. They checked and the card on file for my original room for incidentals was not my card, so whoever checked in did give their credit card at the desk. They assigned us a new room and tried to make me pay for a night even though my reservation was already paid for. He called a manager and they were able to give us the room, only charging my card for the incidentals. This process took over an hour and it was already 1am when we arrived and we just wanted to sleep. We finally got in a room at 2am, but felt uneasy about this whole situation. We were worried at any point someone could just key into our room. The next day we had to stop at the front desk to have our keys made when another guest came down and stated he just walked into his room which was also already occupied by another guest, so this is a reoccurring issue, and a safety concern. We did get breakfast vouchers for our troubles, which was fine, but nothing spectacular. Then after we checked out my incidentals hold on my card was never refunded. I called the hotel multiple times and they assured me that it was automatic and that there was nothing they could do on their end to process the refund so I had to open a billing dispute with my credit card. This stay was a nightmare.
US · couple · Oct 2026
US · solo_traveller · Oct 2026
酒店不能提供服务,就应该主动退款给已经付款的客人。
以前在这里的住宿满意,这次非常不满意。
我是提前替我的客人在网上付款定的酒店。但是客人到达时,酒店说因为员工罢工客服无法打扫,没有办法入驻。既然如此,你们可以联系我要求评价,为什么不联系我办理退款?
US · family_with_children · Oct 2026
The stay was worth the travel
Faith at the front desk was excellent. She was very engaging and personable. Her warm welcome was worth the entire stay. Please acknowledge and give her a raise 😊
390 Forsgate Dr · Monroe Township