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family · Oct 2025
⭐️⭐️⭐️⭐️⭐️ Exceptional Staff and Compassionate Service We were in town for my daughter’s soccer tournament on October 11–12, and unfortunately, my two younger daughters (ages 4 and 2) got sick in the car on the way. We arrived at the DoubleTree in Mount Laurel around 10:30 a.m., hours before check-in, and I was desperate to get my girls cleaned up. Cathy at the front desk went above and beyond to help — she spoke with her manager, found us a room right away, and treated us with such kindness that I nearly cried from relief. The next morning, after a sleepless night caring for my sick girls, Darryl at the front desk was equally compassionate and immediately offered us a late checkout so my husband could take our older daughter to her game. Both Cathy and Darryl turned an incredibly stressful weekend into a manageable one. Their genuine care and understanding truly reflect the hospitality Hilton is known for. I was married at a DoubleTree years ago, and once again, this brand exceeded my expectations. Highly recommend this hotel for its outstanding staff and service!
family · Oct 2025
Not very impressive. They don't have the room I requested - even showed me a room that has people living in it.
family_with_children · Oct 2025
We were in town for a quick visit with family. Our room was a King Suite. It seemed newly renovated. Room was extremely clean and comfortable. The shower was great! All furniture seemed brand new. I loved the feather bed pillows. Slept great. Kitchenette included a microwave & full size fridge. We picked this hotel for the pool to enjoy with our grandchildren. Headed down at 1pm. Pool closed. Asked at front desk & was told it would open at 4pm but they would call us when open. No call but we went at 4 to find it open. Disappointed as pool was ice cold. The hot tub was ice cold. Floor of pool area is very slick so not ideal for the young or old. Kids swam for 10 minutes as too cold for them. At 7pm, staff called to tell me pool was open. Our room was in section D. The door to hallway was not secure to the outside. Only once did we have to use keycard to enter. Anyone could have entered building. I would stay here again.
family · Sep 2025
While staff was friendly, it seems like it was a bad day/week. Pool was closed, internet for TV was out, ants in the bathroom, broken towel holder, and they automatically added a 22% tip for a takeout order for 2 meals which is absurd. Actual suites are nice and plenty of room. It was nice and quiet too.
Sep 2025
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515 Fellowship Road North · Mount Laurel