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ES · solo_traveller · Aug 2026
ES · extended_group · Jul 2026
GB · solo_traveller · Apr 2026
The terrace was quite nice to sit out on but you do get quite a bit of noise from the road outside.
Unfortunately our toilet became blocked on the second day. We spoke to the receptionist and he said a plumber would come and sort it out. We waited in for two hours but no-one came. I went back out to speak to him but he had gone home. The evening guy said no-one will come tonight, but a team of men with a big machine are coming tomorrow to unblock the drains. We then new that there was a problem with the drains in the ground floor. The guy said we could use a toilet in the foyer. I messaged the host to notify and ask about another problem with the shower. She replied with the answer about the shower. The next day came, we went out for the morning and came back to the men and their machine. They were sucking out the drains to the other apartments, so felt relieved that the problem would be sorted so we went back out and came back in the evening to find out toilet was still blocked. The reception guy that I spoke to was walking around with the men earlier. He KNEW our toilet was blocked but did not ask them to unblock it for some reason. We were angry but did not want to waste anymore of our holiday time reporting and waiting in for someone to sort it out so we decided just to use the communal toilet for the remainder of our 5 day stay. The host did not get back to us to ask if the problem had been sorted. Two days later, the evening before we were due to go home our toilet miraculously started to flush again. I assume someone else had complained near us that the problem was not fixed and someone came around while we were out. It didn't ruin our holiday but did cause stress and inconvenience for us. I didn't want to give a negative review of this apartment but other people need to know what they could be getting into.
GB · family_with_children · Dec 2025
DE · family_with_children · Dec 2025
El Escorial, 3 · Playa del Ingles