Dreams Huatulco Resort & Spa

266 reviews

• G

  Gonzalo

  MX · family_with_children · Oct 2026

  9/10

  agradable

  el desayuno estuvo bueno, el personal muy amable, muy bonita vista

  no vi personal de salvavidas en la playa, y las olas estaban fuertes

• L

  LGsus

  MX · solo_traveller · Sep 2026

  10/10

  Excelente lugar para vacacionar en familia

  La playa era bonita

  Todo estuvo ok

• O

  Orlando

  MX · solo_traveller · Sep 2026

  10/10
• B

  BrianDSquared

  LOS ANGELES, CALIFORNIA · Friends getaway · Aug 2026

  2/10

  Horrible Service — Extremely Disappointing for a Supposedly Luxury Resort

  We planned a very special dinner at Portofino to celebrate my father’s 70th birthday. When we arrived at the resort, we were specifically encouraged to use the Dreams app to plan our stay and see which restaurants would be open each day. We did exactly that. On our first day, we reviewed the restaurant schedule in the app and planned our dinners accordingly. Portofino showed that it would be open on the night we wanted to celebrate, so we planned everything around it. We followed the dress code, got dressed in formal attire, and even arranged a babysitter for my nephew because children under 13 are not allowed. This was the only night we had available to celebrate as a family, and we made all of these arrangements specifically based on the schedule Dreams provided in their own app. When we got downstairs, fully dressed and ready for our celebration, we were suddenly told that Portofino and the other scheduled restaurants were closed and that the resort had changed the itinerary for the day. Instead, they were offering an outdoor buffet on one of the hottest days of our stay. There was no advance notice whatsoever. If guests are specifically told to use the app to plan their stay, what is the point of having an app or publishing a daily itinerary if the information isn't reliable? We understand that occasionally changes may be necessary, but guests should be notified—especially when the resort is encouraging them to make plans based on that schedule. It felt as though the resort simply changed its operations based on whatever worked best for them that day, without considering how those last-minute changes affected their guests. What made this even more disappointing was management’s response. When we explained that this was my father’s 70th birthday, that we had arranged childcare, followed the dress code, and planned the evening based on their own app, we were simply told that restaurant schedules are “subject to change.” No sincere apology, no attempt to accommodate us, and no effort to make the situation right. Our family spent well over $6,000 for four nights expecting the level of service advertised by a high-end resort. Plans can change, but luxury hospitality is about communication, reliability, and how you take care of guests when something does change. We chose Dreams expecting first-class service for an important family celebration. Unfortunately, the way this was handled was anything but first class. For the amount this resort charges, we expected considerably better communication, customer service, and consideration for its guests. This is our second time staying at a Hyatt Inclusive property, and both experiences were equally horrible between this location and its sister property. They are both terribly managed and many of the employees are miserable and very unfriendly. We won't be staying at a Hyatt Inclusive property every again

• O

  OliLaBocana

  Family · Aug 2026

  10/10

  Explorers Club Curso de Verano

  My 8 and 5 year olds had an awesome time at Dreams Summer Camp. They made friends, swam, crafted, played games, and ate well. I felt completely comfortable leaving them in the capable hands of the instructors: Daniela, Beny, Ayla, Gaby y Melissa. Gracias!