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Duccio Flat [Santa Maria Novella]

8.2/1078 reviewsFlorence

Central Location Located in the heart of Florence, near iconic attractions such as Strozzi Palace and Santa Maria Novella. Modern Amenities Enjoy free WiFi, air conditioning, and household essentials for a comfortable stay. Nearby Landmarks Explore famous sites like Piazza della Signoria and Uffizi Gallery within walking distance. To book your stay at Duccio Flat [Santa Maria Novella] and experience the best of Florence, reserve now!

What this place offers

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms

Policies & house rules

Check-in from 15:00 until 00:00
Check-out until 10:00
Children welcome
Pets allowed
No parking

The property is located on the 3rd floor without elevator.This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Available rooms

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78 reviews

Guests liked

Great Location
Clean Apartments

Guests mentioned

Noise from the street
Stairs with no lift

Kim
GB · solo_traveller · Aug 2026
8/10
Daniel
PL · extended_group · Aug 2026
9/10
Gillian
AU · extended_group · Jul 2026
10/10
Amazing, we loved it!
Spacious apartment with beautiful light and a great location
The shower head and the toaster
Jens
DK · solo_traveller · Jun 2026
10/10
Very good location in central Florence. Super friendly host. Each day I got a whatsapp message asking if I enjoyed my stay, if I am happy with my apartment and if they could do anything for me. I received recommendations for restaurants for lunch, dinner, wine bar, ice cream place and more. Very good service.
Moon Soo
KR · solo_traveller · Jun 2026
1/10
Serious Hot Water Issues + Broken Refund Promise + Unprofessional Treatment
Location (7/10) Central Florence, good for sightseeing. ⚠️ No elevator - 3rd floor with intermediate door. Difficult with luggage. Cleanliness (6/10) Reasonably clean.
⚠️ CRITICAL WARNING - WINTER TRAVELERS ⚠️ January 2026 | Family of 4 (elderly parents 60+) | 357.89 EUR | 3 nights booked ━━━━━━━━━━━━━━━━━━━━━━━ ❌ MAJOR ISSUES: **1. HOT WATER FAILURE (Winter)** - Water turned freezing mid-shower repeatedly - Kitchen tap needed 2-3 min before bathroom worked - Persisted entire stay - Dangerous for elderly in winter **2. HOST BROKE WRITTEN PROMISE** Host's WhatsApp (documented): - "okay perfect I agree with the refund" (Jan 29, 04:44) - "I'll process the refund tomorrow morning" (05:09) We left after 1 night based on this promise. Then host: - Stopped responding to all messages - Never processed refund - Ignored Booking.com mediation (3 attempts) **3. DISCRIMINATORY REMARKS** When we reported problems, host said: - "Don't act smart in Italy" - "If unhappy, come to Italy in summer" - "Even 60-year-olds don't catch cold bathing in cold water" Mocking elderly guests suffering in winter - completely unacceptable. 📋 EVIDENCE: Complete WhatsApp conversation, photos, Booking.com emails, all receipts - everything documented. ✅ EVENTUAL RESOLUTION: After escalation to Korean Consumer Agency and Florence authorities, Booking.com provided fair refund (253.26 EUR). Credit to Booking.com for ultimately resolving this, though initial 10% offer was inadequate. ⚠️ RECOMMENDATIONS: **DO NOT BOOK if:** - Traveling in winter (hot water critical) - Have elderly/vulnerable family members - Need reliable host communication - Expect promises to be honored **IF YOU DO BOOK:** - Document EVERYTHING in writing - Don't leave property based on refund promises - Take photos/videos of any issues - Report to Booking.

Location

122 Via Palazzuolo · Florence