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friends · Feb 2022
I love the cleanliness & staffs are professional. If I were to change one thing...I wish there should be a better options or selections for breakfast!
Dec 2021
Lost opportunity to provide five star service.
I booked this hotel at the last minute upon my arrival into the Phnom Penh international airport. The price I paid was a fair price if everything was perfect. Unfortunately, everything wasn’t perfect. That’s probably because they haven’t been using the rooms that much due to the pandemic. The other issue that I had with the hotel room itself was the hot water for the bath lasted about a minute or two and then it cooled down quickly to where I couldn’t really take a very hot bath. I’m not sure if each room has an individual water heater, but something wasn’t quite right. The bed in the room was absolutely fantastic. As for breakfast in the morning, there was some confusion as to the prices. The hotel had three picture signs in the breakfast area and the breakfast that I wanted to pay for was $4.90 in the picture. The waitress wasn’t familiar with that particular price or breakfast. She told me that the normal breakfast was $12. I wasn’t interested in a big breakfast and asked her about the $4.90 price on the picture and she had to call her boss. The boss spoke to me and said you want the $4.90 breakfast? I said yes, and I handed the phone back over to the waitress and the waitress handed me a big menu. The problem was that the big menu didn’t have the breakfast for 499. It didn’t have any breakfast in there. I got frustrated, and ended up just walking out of the restaurant. I asked the front desk clerk about the giant ibis transport companies location and they were of no help
Apr 2020
Enjoyable stay
Great team working in the midst of COVID19. All precautions were obvious and left me feeling safe and respected. All amenities were not operating fully due to preventative measures although still a comfortable stay.
family · Mar 2020
Overall high appearance and comfort. Friendly staff and excellent food services. Good value to traveler.
Feb 2020
두번째 이용이였고 훌륭함.
No. 99, 1011 Street, Phnom Penh Thmey · Phnom Penh