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Edgewater Hotel and Conference Center

8.1/10767 reviewsGatlinburg

Right on the banks of the Little Pigeon River in downtown Gatlinburg, the Edgewater Hotel puts you at the heart of it all, walking distance from the Great Smoky Mountains National Park and the Gatlinburg Strip. The eight-story hotel has 205 rooms, each with a private balcony overlooking the river or the Smoky Mountains.

What this place offers

Indoor/outdoor pool
Free WiFi
Air conditioning
Fitness center
24-hour front desk
Business center

Policies & house rules

Check-in from 16:00 until 23:30
Check-out until 11:00
Minimum check-in age 18
Children welcome
No pets
Paid parking

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Managed by a private host A deposit may be required at the property.

Available rooms

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767 reviews

Guests liked

Excellent location (walking distance to attractions, river views)
Friendly, helpful staff
Consistently good/free breakfast
Clean rooms and pleasant property
Pool and hot tub available
Many guests would stay again / repeat customers

Guests mentioned

Parking tight and paid; parking garage in need of repair
Property and rooms feel dated; small rooms and bathrooms
Hard beds and some maintenance issues (slow drains, short toilets)
Occasional cleanliness issues reported (dirty jacuzzi, ants)
Uneven air conditioning / hallway and elevator temperature issues
Slow elevators and occasional noise from nearby attraction

Steele
US · family_with_children · Oct 2026
8/10
andrea
US · family_with_children · Oct 2026
7/10
Location, friendly staff, people actually smiled. Breakfast was good. Pool was great.
I HATED the parking, omg. And pay $15 a day?? The elevators are slow as you know what, the toiletries were not that great, nothing had any smell to it. The snacks and drinks are overpriced.
Angela
US · couple · Oct 2026
8/10
It was a nice stay. Short and sweet.
It was in a convenient location. The first night we got there the lady at front desk was absolutely pleasant and a joy to speak to. We arrived on the 9th. The next morning on the 10 there was a lady at the desk who was at desk was rude and unprofessional. She acted like the hated her job. She doesn’t need to be working for the public until she learns to be friendly.
The only thing I didn’t like was the tight parking and the office was not easy to find.
Glenn
US · family_with_children · Oct 2026
7/10
Great location, good breakfast, affordable, friendly staff
Bathroom was small and in need of an upgrade.
Stacey
US · extended_group · Oct 2026
10/10
Convenient location, clean, pleasant staff
Nothing

Location

402 River Road · Gatlinburg