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GB · family_with_children · Aug 2026
The service and staff was excellent
Variety of food and and quality was poor. Wines were overpriced
US · extended_group · Jul 2026
It was nice and relaxing but other activities seemed to be more time consuming.
It had very good staff service and food, beach was very clean.
I didn’t like the it was confusing which restaurants were open, couldn’t find my concierge first day of arrival to make reservations. Cenote was advertised as included in package but when we tried booking it was an expensive travel package. It was unclear where to show up for catamaran snorkeling and we had a walk around asking many staff that were also unaware of where to go for pickup.
US · couple · Jun 2026
CO · couple · May 2026
Playa maravillosa, excelentes instalaciones y tranquilidad.
Tranquilidad del hotel. Playas maravillosas. Amabilidad del personal.
El mar justo frente a la playa con sargazos, y al ser mínima la pendiente y la profundidad, agua revuelta, turbia, no apetecía entrar. Pero es producto de condiciones geomorfológicas e hidrodinámicas de la zona y de la temporada. Poco qué hacer por el Hotel para contrarrestarlo. Tuvimos la asesoría de 2 conserjes en la primera hora del arribo. Después fueron inexistentes. Sin embargo encontramos ayuda en el personal del hotel para nuestras inquietudes y solicitudes de reservación. Los horarios de bares y piscina nos parecieron un poco restrictivos, para ser un hotel de solo adultos.
US · extended_group · Mar 2026
Carretera Cancún-Tulum KM 45 · Playa del Carmen