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El Montserrat - Hotel Boutique

8.8/1075 reviewsSantiago de los Caballeros

Smart Rooms with Premium Bedding Indulge in the comfort of our 25 air-conditioned rooms equipped with Smart televisions, pillowtop beds with down comforters, and premium bedding for a luxurious stay. High-Speed Internet and Entertainment Stay connected with complimentary wireless internet access and enjoy a variety of digital programming on your Smart TV for your entertainment needs. Convenient Location Located near the airport and within minutes from popular attractions like Centro Leon and Bella Terra Mall, El Montserrat - Hotel Boutique offers easy access to the best of Santiago de los Caballeros. Book your stay now and experience luxury and convenience at El Montserrat - Hotel Boutique!

What this place offers

  • Smoke-free property
  • Health or beauty spa nearby
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Upper floors accessible by stairs only
  • Health or beauty spa nearby

Policies & house rules

  • Check-in from 15:00 until 18:00
  • Check-out until 11:00
  • No pets
  • No parking

• No pets and no service animals are allowed at this property. • Cashless payment methods are available for all transactions. • Contactless check-out is available. A deposit may be required at the property.

Available rooms

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75 reviews

Guests liked

  • Clean rooms
  • Great location
  • Good staff communication

Guests mentioned

  • Poor amenities
  • Inconsistent room quality
  • Long waits for repairs

  • Vanessa

    Sep 2025

    10/10

    Rooms were nice and clean. I like they have have multiple locks on the gate, front door and the rooms. I loved that they had Netflix and other streaming channels so I was able to watch TV in English.

  • David

    Sep 2025

    2/10

    First it's not really a hotel and not a "boutique" hotel. Really it's just a house in a suburban area converted into an Airbnb. I stayed here a week and experienced many problems like poor wifi signal and the A/C unit was gushing water down the kitchen wall for 2 days. Santiago is hot & humid so the manager offered another room for my 2nd night without A/C, however it didn't want the cleaning lady to have to re-clean so I stayed in the same room and used a fan 2nd night. After the first night I reported the faulty A/C unit and they said they'd send a repair person the next day, but to my surprise they didn't bother to come until late afternoon. Then the manager fixed the A/C problem in 30 seconds without any tools. So I was very surprised why someone couldn't have come before to fix it - instead of making me wait all day in a hot room? As my pictures show the room they call a "suite" is just a small, 1 room studio apartment with a kitchenette and bathroom. The shower was faulty and I only managed to have hot water for 1 day only. As you can see in the photos to reach my"suite" room, you must use an outside, very narrow staircase to reach the room. It rains a lot in Santiago so metal stairs are very slippery and nowhere in their advertising does it show you'll have a narrow, outdoor staircase to navigate. Lastly Expedia asked me to request a final bill from Monstserat, but they flatly refused me. This sad place knows nothing about hospitality! Not worth the $295 for the week!

  • Tahir

    Aug 2025

    6/10

    This is not a hotel. This is a house with no amenities nor coffee. This house was turned into rooms.

  • Rosa

    partner · Aug 2025

    8/10

    The room needed to be cleaned up and provide fresh towels on daily basis

  • jonghyeon

    Aug 2025

    10/10

    Perfect location for everyone Quite place to rest

Location

Calle 5, Casa 2 · Santiago de los Caballeros