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MX · couple · Oct 2026
MX · couple · Oct 2026
EL PERSONAL PESIMO
PAGUE DOBLE Y NO ME REEMBOLSARON
MX · solo_traveller · Sep 2026
Un lugar increíble
La atencion por parte del personal. Todos muy atentos y serviciales
Las albercas deberían d ser todas con agua caliente o al menos tibia. Sería una buena opción
US · couple · Sep 2026
Buen hotel pero pueden educar y motivat la amabilidad a los clientes por patte del personal de recepción
Muy buen hotel. Las habitaciones muy buenas y amplias. Unica sugerencia que tengan cafe en todas las habitaciones. El Personal de la recepción podria ser mas amable, pues cuando hice la sugerencia en el check out, la srita que me atendio me dio a entender que como estaba en la suite mas economica, esa tarifa no aplicaba para tener cafe en la suite doble. Como si fuera muy barato el hotel de por si. No me gusto la forma en que me respondio. Creo que deben estat atentos y recibir constructivamente las sugerencias de sus clientes. De resto todo el personal estuvo maravillosamente amable y cordial.
Trato de la recepcionista al momento del check out.
MX · couple · Sep 2026
A wonderful escape that we would happily return to!
El Santuario is an amazing property and the perfect place to relax. The panoramic views over the lake and mountains are absolutely breathtaking, both during the day and at night. The pools are beautiful and make the most of the spectacular surroundings. The spa was one of the highlights of our stay—truly top-notch, with a peaceful atmosphere, lovely facilities, and incredible views. The entire hotel feels serene, stylish, and very special. A wonderful escape that we would happily return to!
Because I initially arrived with a work group and later extended my stay on my own, I was not informed about the many complimentary activities (yoga classes, therapeutical paintings, meditation classes, fire shows, etc)available at the property. Fortunately, Liliana and Elena from the restaurant were incredibly friendly and later explained everything in detail. There was also one occasion when the hot water had no pressure. However, after I informed reception, the problem was resolved within 5 minutes. Things can happen anywhere—the important thing is that they are fixed quickly! :)
Carretera a Colorines Km. 4.5 · Valle de Bravo