elaya hotel stuttgart boeblingen

1509 reviews

• L

  Liechti

  CH · family_with_children · Oct 2026

  6/10

  On a pas dormi dehors donc c etait ok

  Accessibilité

  La communication avec l etablissement

• M

  MANUELA

  IT · family_with_children · Oct 2026

  7/10

  BUON SOGGIORNO

  Ho usufruito del solo pernottamento e devo dire che i letti sono molto comodi, stanza con temperatura gradevole e la zona è molto silenziosa. Personale alla reception molto disponibile. Comodo parcheggio

  Il fatto che non ci hanno rifatto la camera per il giorno dopo e la moquette da rinfrescare

• G

  Gilbert

  GB · solo_traveller · Oct 2026

  1/10

  The worst possible hotel. Avoid at all costs

  Absolutely nothing

  No staff onsite from 9 pm with zero instructions on how to get into the hotel and check in (booking.com says there is a 24x7 reception and that is NOT TRUE). Room was dirty, tired and had insects crawling about. Horrid experience from start to finish. Didn’t stay the second night that I had booked, and just paid for somewhere else without asking for a refund as I was so glad to get out of this hell whole. Even the toilet seat was broken for god sake.

• C

  Cyrus

  CA · couple · Oct 2026

  1/10

  THE WORST HOTEL EXPERIENCE I HAVE EVER HAD — STAY AWAY! This is, without a doubt, one of the worst

  I can't think of any

  THE WORST HOTEL EXPERIENCE I HAVE EVER HAD — STAY AWAY! This is one of the worst hotel experiences I have ever had, and I strongly advise anyone considering this place to think twice before wasting their hard-earned money. We booked through Booking.com for September 11–14, 2025, while travelling from Canada. We arrived around midnight, only to find the hotel closed. Apparently, they close at 10:00 p.m., yet this crucial information was not clearly communicated when we booked. Worse still, there was no accessible phone number to call anyone to let us in. Stranded after a long international journey, we had no choice but to find another hotel for the night, costing us three times the original price. When we returned the following day, the receptionist was rude and unprofessional and did not even apologize. We requested a refund for the night we could not access our room, but were told to seek it through Booking.com. The hotel itself was equally disappointing: the elevator was broken, the rooms smelled unpleasant, and food crumbs in certain areas suggested poor cleaning standards. After contacting Booking.com, we were directed back to the hotel for a refund. I have sent more than five emails and received absolutely no response. Both parties appear to be passing responsibility back and forth while we are left out of pocket. Several other guests we encountered also expressed frustration with the hotel. This entire experience was unacceptable, from being stranded at midnight to the poor service, questionable cleanliness, and complete lack of accountability. Save your money, time, and frustration. Stay away! A hotel that leaves paying guests stranded, treats them disrespectfully, and ignores repeated refund requests does not deserve their business. I would never stay here again or recommend it to anyone. I also advise people to stay away from booking.com for not doing their due diligence of understanding and communicating the policies of the services they are offering

• D

  Dámaris

  ES · solo_traveller · Oct 2026

  10/10