Eskaya Beach Resort and Spa

68 reviews

• D

  DAEHOON

  partner · May 2025

  2/10

  Despite having an excellent location and concept, the overall management was completely lacking. There were very few staff members on site, and no proper services were provided. I believe it is highly problematic to operate such a great facility with poor management while still accepting guests.

• Y

  Yelena

  family · Apr 2025

  2/10

  I truly believe that this was once THE spot in Panglao. However, we are terribly dissatisfied with our stay. The contact number they provided was not reachable until the day of our arrival. The van that was supposed to pick-up guests left without the remaining passengers, therefore us. Upon our arrival we were greeted by overgrown grass, dead trees, poorly maintained facade. The main lobby was closed and we were directed to a make shift office in one of the villas. The person who greeted us did not know how to speak English and could not assist us with our inquiry about the resort facilities and spa services. She was not wearing a uniform or a name tag therefore we cannot determine if she was a staff. Finally, another person came in and informed us that check-in is not until 2PM, so we gladly proceeded to the restaurant. From our time of arrival, there was another family that came before us. We ordered lunch but it took an hour and a half for our food to come out. Mentioning again, that there’s only one other family with us. There were no servers on site and if there were they look very unhappy to be working. Check-in time. Although the room is spacious it lacked the vibe. The curtains were heavy and dusty. The ceiling had several watermarks from poor AC piping. The fridge was moldy. An open bottle wine from previous guest. Ugh! I think this entire place was just a missed. It was one issue after another. But there were some serious hazardous things at the resort.

• N

  narinderu2025

  Couples · Apr 2025

  2/10

  Worst experience ever

  Very run down rats in rooms no pest control bar pool full of birds nest and full of rust no reception no lobby no communication from manager boooed for 7 days checked out after 2 went to another place no refund given no compensation staff were very nice but very little English dodgy as

• 6

  63kristinat

  Family · Mar 2025

  2/10

  Deceptive, dirty & disappointing

  I had high hopes for Eskaya Beach Resort & Spa, but unfortunately, my experience was nothing short of appalling. What was once likely a beautiful property has clearly been neglected, and the reality was far from the luxurious retreat they promote. Upon arrival, it became evident that the resort was in disrepair. The facilities were rundown, dirty, and felt completely abandoned. The pool bar was covered in bird droppings, and nearly everything seemed to be broken or half-repaired (including tractors parked on the beach). Despite advertising cable TV, it wasn’t available. The restaurant had limited food options, and when I ordered room service, I was handed a tray and expected to carry it to my room myself. Cleanliness was a major concern — there were ants crawling on the bread rolls, and much of the food seemed stale or old. The lakes and ponds were murky and polluted, adding to the overall feeling of neglect. The most unsettling part of my stay was the bizarre and uncomfortable encounter with security. When I attempted to leave the property for a simple walk on the beach, I was aggressively stopped by security guards — accompanied by a vicious German Shepherd. The owner later claimed this was due to a recent murder nearby and that a police surveillance plane was monitoring the area — a highly suspicious and frankly unbelievable excuse. The whole resort felt deserted, and the staff, rather than being welcoming or helpful, seemed to spend their time staring at guests in an unsettling way. To top it off, my checkout experience added frustration to an already disappointing stay. I had a two-hour window between the resort’s noon checkout time and when I needed to leave for the airport. Despite the fact that we were clearly the only guests at the property — and no one was checking in that day — I was told a late checkout would cost $40 per hour. It felt petty and exploitative, especially given the overall condition of the resort. What’s most frustrating is that it’s clear this place was once something special. The property itself has great potential, but it’s obvious that the owners — who conveniently live in the main villa on the beach — have stopped investing in the resort while still profiting from guests. It felt as though we were subsidizing their lifestyle while they neglected the very place that should be their responsibility to maintain. I would strongly advise anyone considering Eskaya to avoid it. The photos online do not reflect the current reality. This place is in serious decline, and sadly, what could have been a memorable vacation turned into a stressful, uncomfortable experience.

• M

  Michelle

  partner · Jan 2025

  6/10

  This property has a certain charm, is very atmospheric with pretty gardens, but seems passed its prime. The room we were given smelled strongly of mold, the private pool was too gross to swim in, the small beach was not inviting and everything generally felt decrepit, dirty and in poor condition. After complaining and showing staff our issues with the room, we were eventually moved to another one which was much better. Our experience wasn't great but some may like it and staff was responsive. Seemed very over priced despite private pool.