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US · solo_traveller · Oct 2026
US · solo_traveller · Oct 2026
So so experienced
No one was at the front desk when we arrived. There was another guest waiting as well. A good 10 minutes went by. The staff was not friendly, didn't greet us, and had quite the attitude. Although our room was very close by the desk by one flight she sent us around the long way. So we walked around the whole hotel with our bags before we came to our room. Her attitude and her lack of concern for us was unacceptable.
US · solo_traveller · Oct 2026
US · solo_traveller · Oct 2026
Sleepless in Seattle
The lobby area makes a very nice first impression; unfortunately, the rooms are old, dingy, smelly, and disgusting. The headboard in my room was torn, and I switched rooms twice, but each room smelled the same, like old cigarette smoke and body odor. When I got home, the smell had even transferred to my clothes. The receptionist eventually told me she would not move me again. She also did not have a room map available so I could see the room’s location, and she placed me next to an adjoining room despite my traveling alone as a woman. The door lock was a flimsy, outdated metal chain. I had to place the luggage cart against the door with my luggage on it for additional protection. If it had not been so late and if I had not already processed my payment through http://Booking.com I would have left and gone to another hotel. I also found it extremely concerning and alarming of your clientele that, after I paid and was assigned a room, I was told the hotel would charge a $100 deposit for incidentals or any items allegedly stolen from the room. I was then told the deposit would not be refunded for 3 to 15 days. I have never stayed at a hotel that charged such a deposit in advance and delayed the refund for that long. I did not sleep at all that night. The television was so outdated that it did not support Netflix or any other streaming apps. I would not recommend this hotel to anyone. In the future, I will not let a nice lobby be my first impression.
See my answer above. Not sure if you’re capable of doing better.
US · solo_traveller · Sep 2026
Comfortable and convenient place to stay while I visited my family.
Comfortable, a nice room.
Everything was fine but the price was higher than I wanted to pay. The cleaning of the room could have been better.
21 Lake Avenue Extension · Danbury