Excellence Playa Mujeres - Adults Only All Inclusive

787 reviews

• T

  tsdietz

  PADUCAH, KENTUCKY · Family · Mar 2026

  10/10

  Best place to visit EVER

  All I can say is this place is nothing short of amazing. The service is above and Beyond, it’s clean and gorgeous. Our waiter Emanuel at the beach was top notch. We couldn’t ask for someone better. I hope he is here next year.

• R

  romaincavallo

  NONE · Mar 2026

  10/10

  Birthday holidays

  Our stay at Excellence playa Mujeres was mervellous. The staff of the resort is the best. Excellent food quality, variety, the same for the drinks. Activities are nice, the location is beautiful. I recommand this ressort

• J

  JoY353

  NONE · Mar 2026

  10/10

  Highly recommended

  Just returned from another fabulous holiday at EPM. We have visited this hotel many times before but keep returning because it never disappoints. It has all the ingredients for a successful holiday - lovely beach, great pools, good food, fun entertainment but above all the fantastic service from the staff who work tirelessly and for whom nothing is too much trouble. I would particularly mention the Guest Services Manager, Jacqueline Zacarias, who ensures that your holiday is perfect from first to last.

• D

  Da_Gar-man

  Couples · Mar 2026

  10/10

  The Best of the Best!!

  We have traveled to no fewer than 50 all inclusive resorts and this one is right at the top! From arrival to our departure everythin was wonderful, especially the employees. Our arival and departure bellman, Doroteo, allowed us to see the quality of the resort management, he was so friendly. The Club level staff on the beach and pool went above an beyond, Rogelio, Jesus, Edgar and especially trainee, Aldo couldn't have been any better with their service. I must recognize Gina at the French restaurant, also Antonio and Julian at the Mexican restaurant. There are so many other from hosekeeping to the balance of the empoyees I need to give a BIG Thank you for a wonderful holiday. Gary

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  PeggyB237

  BREINIGSVILLE, PENNSYLVANIA · Couples · Mar 2026

  10/10

  Visit 15 and Excellence is Still Wonderful

  We visited Excellence Playa Mujeres in November. This was our 15th visit to EPM and our 27th to an Excellence Resort. We are big fans of EPM because of the people who work there. We have come to think of them as family. We were so happy to see Jacqueline, the Guest Services Manager, when we arrived. She always makes our visits so special. She and her concierge staff go out of their way to take excellent care of all their guests. We were in Building 8 overlooking the ocean and EC pool. This was not one of the rooms that had been refurbished but it was in good condition. Housekeeping does a wonderful job of maintaining the rooms and cleaning daily. We spend our days at the beach and love the beach beds they have. You do have to get up early to get one, but we love watching the sunrise at the beach. They are comfortable and keep the sun off when needed. Service was excellent at the beach all week. Special thank you to David, Yeuldiel and Sulley for making our days at the beach so special and to Yessi for keeping the drinks flowing. We went to the spa for hydrotherapy and massage. The facilities are lovely and relaxing. Thank you to Ignacia and Florie for a wonderful experience. I suggest going to the spa when you arrive to make your appointments if there is specific timing you are looking for as it fills up quickly. When we were there, they wanted us to pay with a credit card at the spa even though we had put a deposit for incidentals when we checked in. We did not have a card with us and eventually they said they would charge it to our room. Since they take a $600 deposit, I don’t understand why we would need to pay on top of that at the spa. We are not really show people, but we did enjoy the Legends show and we always enjoy Claudia Trevino’s show. We like when the violin player or saxophone player are in the martini bar or out on the plaza. We didn’t have any bad meals although it was disappointing to see the way the menus have been limited from prior trips and some of the meals we look forward to are no longer on the menu. I’m not a fan of standardizing the menus between all their resorts. It makes each location less unique. With that said, we enjoyed meals at Spice, Oregano, Agave, Lobster House, Basmati and Chez Isabelle. Our favorites were Basmati and Chez Isabelle. Thank you to Sergio at Basmati for choosing dishes for us and creating a lovely dining experience. Pedro at Chez Isabelle made our evening very special. I would love to see the restaurants go back to paper menus. We look forward to our next visit.