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Guests liked
US · couple · Dec 2025
Fairmont Mara
Staff was great, everything was clean
No Internet in the rooms, the quality of food was so so, the cars were ok, not Greta usually they did not clean inside from a day to the next. The one that picked us up at the airport was dirty and the next day they had not cleaned it
Sep 2025
The Fairmont Mara Safari Club was an unforgettable experience, enhancing our 10th wedding anniversary. Hannah Gitau and Miriam Akhonya’s communication and attention to detail, along with the staff’s care, made our stay smooth. Charles and Eddie’s orientation was excellent. Our room had a welcome message from Jackson and team, who kept it stocked and clean. We had a stunning view of hippos from our room. Staff recognized us by name in the lobby, and David at the bar knew our drink orders. Rose, our server, was attentive, and other staff like Shiko, Kilonzo, and James contributed to our experience. Game drives with Alfred and Steve were highlights, spotting the Big Five and exceeding expectations. On our last day, Lamson and Steve made the drives exciting. William, Mary, Winny, and others made us feel like family. We cherished the boma dinners and surprise celebrations. We hope the staff are recognized for their work and interns can join the team. Thank you for an amazing experience.
IN · couple · Aug 2025
SA · extended_group · Aug 2025
Excellent Staff
The staff were attentive, warm and kind and the service was top notch. Really enjoyed our stay here and the game drives. Our driver Sam was truly excellent and knowledgeable.
Given the nature of the property, you could see bugs, frogs and other creatures inside the tent which didn’t make my stay very comfortable. The upside was that the staff were very attentive and helpful whenever we needed their help. I also didn’t like that there’s no network or WiFi inside the tents — you have to go to the lobby to get connected to the world.
MA · extended_group · Aug 2025
Masai Mara National Reserve · Masai Mara